Microsoft Dynamics CRM 2011 web application and mobile device requirements
Applies To: Dynamics CRM 2011
This section applies to Microsoft Dynamics CRM Online and on-premises versions of Microsoft Dynamics CRM 2011. This section lists the operating system and software requirements for the Microsoft Dynamics CRM web application.
The following table lists the minimum and recommended hardware requirements for the Microsoft Dynamics CRM web application.
Intel Core 2 Duo 1.2 Ghz or comparable
Core 2 Duo 1.8Ghz or higher
4-GB RAM or more
Super VGA with a resolution of 1024 x 768
Super VGA with a resolution higher than 1024 x 768
Running Microsoft Dynamics CRM on a computer that has less than the recommended requirements may result in inadequate performance.
Microsoft Dynamics CRM is designed to work best over networks that have the following elements:
Bandwidth greater than 50 KBps (400 kbps)
Latency under 150 ms
Notice that these values are recommendations and do not guarantee satisfactory performance.
The following two sections list the supported operating systems and versions for the Microsoft Dynamics CRM web application when you run Internet Explorer.
The following operating systems are supported for the Microsoft Dynamics CRM web application:
Windows 10 with Internet Explorer 11
Windows 8 (Internet Explorer 10 desktop mode only)
Windows 7 (all versions)
Windows Vista (all versions)
Windows XP Professional SP3
Windows XP Tablet SP3
Windows XP Professional x64 Edition
The Microsoft Dynamics CRM web application can run in any of the following Internet Explorer versions:
Internet Explorer 11
Internet Explorer 10 (desktop mode only)
Internet Explorer 9
Internet Explorer 8
Internet Explorer 7 (on-premises versions only)
The Microsoft Dynamics CRM web application can run in any of the following web browsers running on the specified operating systems.
Mozilla Firefox (latest publicly released version) running on Windows 8, Windows 7, Windows Vista, or Windows XP
Google Chrome (latest publicly released version) running on Windows 8, Windows 7, Windows Vista, or Windows XP
Apple Safari (latest publicly released version) running on Mac OS-x 10.7 (Lion) or 10.8 (Mountain Lion)
At this writing, Microsoft has tested Microsoft Dynamics CRM on FireFox 16, Chrome 21 and Chrome 22, and Safari 6. Before Microsoft can resolve issues discovered when you run Microsoft Dynamics CRM with a non-Internet Explorer web browser, you may have to upgrade the web browser if it is earlier than the latest publicly released version.
For Apple iPad support see Guided process forms for Sales on iPad.
Any browser or browser and operating system combination not listed in this and the previous topic will run in Microsoft Dynamics CRM Mobile Express mode.
To use Microsoft Dynamics CRM with Microsoft Office integration features, such as Export to Excel and Mail Merge, you must have one of the following Microsoft Office versions on the computer that is running the Microsoft Dynamics CRM web application:
Microsoft Office 2016
Microsoft Office 2013
Microsoft Office 2010 or Microsoft Office 2010 SP1.
2007 Microsoft Office system SP2
Microsoft Office 2003 SP3
There are several options available to access Microsoft Dynamics CRM data from different devices such as mobile phones.
In most cases, web browsers not listed earlier in this topic use Mobile Express for Microsoft Dynamics CRM mode, which offers reduced access to Microsoft Dynamics CRM typically used for mobile devices.
Users who want a lightweight experience when accessing CRM data, even with a supported web browser, can run Mobile Express mode by appending “/m” to the URL, for example, https://company.crm.dynamics.com/m or https://crmweb/organization/m.
For more information about Mobile Express, see Getting Started with CRM mobility.
The Product Updates in the Microsoft Dynamics CRM December 2012 Service Update includes a feature to let you run the guided process forms for Sales in the Apple Safari web browser on the Apple iPad.
To be able to run the guided process forms for Sales on an iPad, existing Microsoft Dynamics CRM Online instances must have the new forms enabled. To do this, click Enable the new forms in the Product Updates area of Settings in Microsoft Dynamics CRM Online. New Microsoft Dynamics CRM Online instances will already have the forms enabled. For more information about the guided process forms for Sales, see Introduction to the new lead and opportunity forms.
The following iPad models are supported.
iPad with Retina display
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