Uninstall or repair Microsoft Dynamics CRM for Outlook

This section applies to Microsoft Dynamics CRM Online and on-premises versions of Microsoft Dynamics CRM 2011.

noteNote
If an uninstallation is not completed while you are logged on to the client computer as the user who originally installed the application, the offline database will remain attached to the instance of Microsoft SQL Server 2008 Express Edition. After the uninstallation is complete, you can manually detach the offline database.

When you uninstall Microsoft Dynamics CRM for Outlook the program files are removed and the application is no longer available. Instead of uninstall, you can disable Microsoft Dynamics CRM for Outlook. To disable, click Start, click All Programs, click Microsoft Dynamics CRM 2011, and then click Diagnostics. On the Advanced Troubleshooting tab, click Disable, and then click Save. Later, you can enable Microsoft Dynamics CRM for Outlook by following the same procedure.

Uninstall or Repair

To uninstall or repair Microsoft Dynamics CRM for Outlook, select from the following available options. Before you select an option, you must start Programs and Features.

Log on to the computer where the Microsoft Dynamics CRM application is installed. Then, click Start, type Programs and Features, and then click Programs and Features in the Programs list.

To uninstall Microsoft Dynamics CRM for Outlook

  1. On the Uninstall or change a program page, click Microsoft Dynamics CRM 2011 for Microsoft Office Outlook and then click Uninstall/Change. The Microsoft Dynamics CRM 2011 for Outlook Setup wizard starts.

  2. On the Choose the installation you want page, click Uninstall.

  3. When the wizard finishes, click Close.

noteNote
Uninstalling Microsoft Dynamics CRM for Outlook might require that you restart the computer.

To repair Microsoft Dynamics CRM for Outlook

  1. On the Uninstall or change a program page, click Microsoft Dynamics CRM 2011 for Microsoft Office Outlook and then click Uninstall/Change. The Microsoft Dynamics CRM 2011 for Outlook Setup wizard starts.

  2. On the Choose the installation you want page, click Repair.

  3. When the wizard finishes, click Close.

noteNote
To uninstall or repair Microsoft Dynamics CRM for Microsoft Office Outlook on previous versions of Microsoft Windows, follow steps similar to those in the preceding procedures: Open the Microsoft Dynamics CRM 2011 for Outlook Setup wizard and then select Uninstall or Repair.

Files not removed during a Microsoft Dynamics CRM for Outlook uninstall

The following files, although installed during Microsoft Dynamics CRM 2011 for Outlook Setup, are not removed when you uninstall Microsoft Dynamics CRM for Outlook.

  • Program Files\Microsoft Dynamics CRM\Client\ConfigWizard\CrmForOutlookInstaller.exe

  • Program Files\Microsoft Dynamics CRM\Client\ConfigWizard\CrmForOutlookInstaller.exe

  • Program Files\Microsoft Dynamics CRM\Client\DatabaseFixes\dbhotfix_client_install.xml

  • Program Files\Microsoft Dynamics CRM\Client\DatabaseFixes\dbupdateactions\install\dbhotfix_release.xml

  • Program Files\Microsoft Dynamics CRM\Client\DatabaseFixes\dbupdateactions\install\dbhotfix_test_111111.sql

  • Program Files\Microsoft Dynamics CRM\Client\DatabaseFixes\dbupdateactions\install\dbhotfix_test_222222.sql

  • Program Files\Microsoft Dynamics CRM\Client\DatabaseFixes\dbupdateactions\uninstall\dbhotfix_release.xml

  • Program Files\Microsoft Dynamics CRM\Client\DatabaseFixes\dbupdateactions\uninstall\dbhotfix_test_111111.sql

  • Program Files\Microsoft Dynamics CRM\Client\DatabaseFixes\dbupdateactions\uninstall\dbhotfix_test_222222.sql

  • Windows\CrmClient.mif

See Also

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