Email Router installation issues

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Applies To: Dynamics CRM 2015

This section provides troubleshooting guidelines and reference information about how to resolve issues that can occur during Microsoft Dynamics CRM 2015 Email Router installation.

Note

You can upgrade from the Microsoft Dynamics CRM 2013 Email Router to the Microsoft Dynamics CRM 2015 Email Router without first needing to uninstall.

Keep your Microsoft Dynamics CRM deployment current by installing the latest updates and hotfixes automatically from Microsoft Update. You can also search for updates on the Microsoft Download Center. Choosing Microsoft Update lets you install recommended updates automatically and without administrator permissions.

Troubleshoot an Email Router installation

  1. Verify that your operating environment meets all hardware and software requirements. For detailed requirements, see Microsoft Dynamics CRM Email Router hardware requirements and Microsoft Dynamics CRM Email Router software requirements.

  2. Make sure that you follow the Email Router installation instructions in the Install Email Router for Microsoft Dynamics CRM 2015 and CRM Online.

If a problem occurs during Email Router Setup, review the log file for information. By default, the Email Router Setup log is named crm50emailroutersetup.log and is located in the C:\Documents and Settings\<user>\Application Data\Microsoft\MSCRM\Logs folder on the computer where the Email Router is installed.

See Also

Troubleshooting Email Router issues
Incoming email configuration issues

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