Email Router installation issues


Updated: November 28, 2016

Applies To: Dynamics CRM 2016, Dynamics CRM Online

This section provides troubleshooting guidelines and reference information about how to resolve issues that can occur during Microsoft Dynamics CRM Email Router installation.


You can upgrade the Email Router without first needing to uninstall the previous version.

Keep your Microsoft Dynamics CRM deployment current by installing the latest updates and hotfixes automatically from Microsoft Update. You can also search for updates on the Microsoft Download Center. Choosing Microsoft Update lets you install recommended updates automatically and without administrator permissions.

Troubleshoot an Email Router installation

  1. Verify that your operating environment meets all hardware and software requirements. For detailed requirements, see Microsoft Dynamics CRM Email Router hardware requirements and Microsoft Dynamics CRM Email Router software requirements.

  2. Make sure that you follow the Email Router installation instructions in the Install Email Router for Microsoft Dynamics CRM and Dynamics CRM Online.

If a problem occurs during Email Router Setup, review the log file for information. By default, the Email Router Setup log is named crmEmailRouterSetup.log and is located in the C:\Users\<user>\AppData\Roaming\Microsoft\MSCRM\Logs folder on the computer where the Email Router is installed.

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