Microsoft Dynamics CRM 2011 for Outlook software requirements
Applies To: Dynamics CRM 2011
This section applies to Microsoft Dynamics CRM Online and on-premises versions of Microsoft Dynamics CRM 2011. Microsoft Dynamics CRM for Outlook works the way that you do by providing a seamless combination of Microsoft Dynamics CRM features in the familiar Microsoft Outlook environment. This section lists software and software requirements for Microsoft Dynamics CRM for Outlook and Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access.
Any one of the following operating systems is required:
Windows 7 (both 64-bit and 32-bit versions)
Windows Vista SP2 (both 64-bit and 32-bit versions)
Windows XP Professional SP3
Windows XP Tablet SP3
Windows XP Professional x64 Edition
Windows Server 2008, Windows Server 2008 R2, or Windows Server 2003 when running with Remote Desktop Services (formerly Terminal Services)
The following components must be installed and running on the computer before you run Microsoft Dynamics CRM for Outlook Setup:
Web Browser. A supported web browser.
Microsoft Office. One of the following:
Microsoft Office 2016
Microsoft Office 2013
Microsoft Office 2010
2007 Microsoft Office system SP2
Microsoft Office 2003 SP3
Office 2016 compatibility requires Microsoft Dynamics CRM 2011 Update Rollup 18 or later update rollup.
Click-to-Run installed versions of Office 2016 are not compatible with Microsoft Dynamics CRM 2011.
Office 2013 compatibility requires Microsoft Dynamics CRM 2011 Update Rollup 12 or later update rollup for full compatibility.
For known issues with Microsoft Dynamics CRM 2011 Update Rollup 10 and Microsoft Dynamics CRM 2011 Update Rollup 11 running with Office 2013, see Support with Microsoft Dynamics CRM 2011 and Microsoft Office 2013
The Indexing Service (now known as the Windows Search Service, or WSS) is required by users who will set up and use Microsoft Dynamics CRM for Outlook and its Help file in offline mode.
Microsoft Dynamics CRM. One of the following editions of Microsoft Dynamics CRM must be available so that Microsoft Dynamics CRM for Outlook can connect to it:
Microsoft Dynamics CRM (On-Premises Edition)
Microsoft Dynamics CRM Online
Microsoft Internet Explorer 6 or earlier versions are not supported with an on-premises deployment of Microsoft Dynamics CRM 2011 or Microsoft Dynamics CRM Online.
Microsoft Office XP and Microsoft Outlook 2000 versions are not supported for installing and running Microsoft Dynamics CRM for Outlook.
To install and run the 64-bit version of Microsoft Dynamics CRM for Outlook, a 64-bit version of Office 2010 is required.
Before you run the Configuration Wizard to configure Microsoft Dynamics CRM for Outlook, a Microsoft Office Outlook profile must exist for the user. Therefore, Microsoft Outlook must be run at least once to create the user's Microsoft Outlook profile.
If the following components are missing, they will be installed by Microsoft Dynamics CRM for Outlook Setup:
The following components will be installed with Microsoft Dynamics CRM 2011 Update Rollup 6 or later update rollup.
Microsoft SQL Server 2008 Express Edition SP1 or *Microsoft SQL Server 2012 Express Edition
Installed for Microsoft Dynamics CRM for Outlook with Offline Access only.
Although, Microsoft SQL Server 2012 Express Edition is supported, it will not be installed during Setup.
Microsoft .NET Framework 4
Microsoft Windows Installer 4.5.
Microsoft Visual C++ Redistributable
Microsoft Report Viewer 2010
Microsoft Application Error Reporting
Windows Identity Framework (WIF)
Windows Live ID Sign-in Assistant 6.5
Microsoft Online Services Sign-in Assistant
Microsoft SQL Server Compact 3.5 Service Pack 2
If you run more than one version of Microsoft Office Outlook on your computer, Microsoft Dynamics CRM for Outlook will only run in the latest version of Outlook. This behavior is true even if you were previously running Outlook in the earlier version of Microsoft Office. For example, if you run Outlook in Microsoft Outlook 2010 and then install Microsoft Outlook 2013 keeping Microsoft Outlook 2010, Microsoft Dynamics CRM for Outlook will only run in Microsoft Outlook 2013. If you uninstall Microsoft Outlook 2013, Microsoft Dynamics CRM for Outlook will switch to running in Microsoft Outlook 2010 again.
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