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Microsoft Dynamics CRM 2016 system requirements and required technologies


Applies To: CRM 2016 on-prem

This Microsoft Dynamics CRM (on-premises) version requires the following software:

  • Microsoft Windows Server

  • A Microsoft Windows Server Active Directory infrastructure

  • An Internet Information Services (IIS) website

  • Claims-based security token service (required for Internet-facing deployments)

  • Microsoft SQL Server 

  • Microsoft SQL Server Reporting Services

  • Microsoft Exchange Server or access to a POP3-compliant email server (required for email tracking)

  • SharePoint Server (required for document management)

  • Supported device, Microsoft Dynamics CRM app, or web browser, such as later versions of Internet Explorer or the latest versions of Apple Safari, Google Chrome and Mozilla Firefox

  • Microsoft Office for Microsoft Dynamics CRM for Outlook and other Office integration features


For detailed hardware and software requirements or specific product versions and service pack levels that are supported, see the links in “In this Section” later in this topic.


Typically, Microsoft Dynamics CRM applications support the latest version and service pack (SP) for all required components, such as Windows Server, Microsoft SQL Server, and Microsoft Office. However, to fully support the latest version of a required component, you should apply the latest update for Microsoft Dynamics CRM.

In most cases Microsoft Dynamics CRM conforms to the product lifecycle policies of all dependent products and technologies, such as Microsoft SQL Server or Microsoft Exchange Server. For more information about end of product lifecycle policies, see Select a Product for Lifecycle Information.

Before you install Microsoft Dynamics CRM, review the following topics, which provide detailed information about the products and technologies that are required or optional and supported configurations.

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