Microsoft Dynamics CRM 2011 System Requirements and Required Components

Microsoft Dynamics CRM Online reduces the system requirements of traditional on-premises deployments by operating all the infrastructure and platform essentials in the cloud. At a glance, the minimum software requirements for users and administrators of Microsoft Dynamics CRM Online includes the following:

  • Windows operating system

  • Internet Explorer

  • Microsoft Office Outlook (optional)

Microsoft Dynamics CRM 2011 on-premises versions have a much larger requirement for both hardware and software than Microsoft Dynamics CRM Online. At a glance, the software requirements for Microsoft Dynamics CRM 2011 on-premises versions include all the software listed previously plus the following Microsoft Dynamics CRM Server 2011 software requirements:

  • Windows Server

  • A Windows Server Active Directory infrastructure

  • An Internet Information Services Website

  • SQL Server 2008

  • SQL Server 2008 Reporting Services

  • Exchange Server (optional)

  • SharePoint Server (required for document management)

  • Claims-based security token service (required for Internet-facing deployments)

Before you install Microsoft Dynamics CRM, use this section for guidance to verify that your system has the required hardware and software. For detailed system requirements information see the topics listed here.

Typically, Microsoft Dynamics CRM applications support the latest version and service pack (SP) for all required components, such as Windows Server, Microsoft SQL Server, and Microsoft Office. However, to fully support the latest version of a required component, you should apply the latest update for Microsoft Dynamics CRM. For information about the latest update see Microsoft Dynamics CRM 2011 updates and hotfixes.

For the compatibility status of the required or optional components that are updated, see Microsoft Dynamics CRM Compatibility List.

Microsoft Dynamics CRM 2011 matches the support policy for all dependent products and technologies, such as Microsoft Office or Microsoft Exchange Server. For example, mainstream support for Microsoft Office 2010 ends 10/13/2015; therefore mainstream support for Microsoft Dynamics CRM for Outlook running on Microsoft Office 2010 also ends on that date. For more information, see Select a Product for Lifecycle Information.

The following topics provide detailed requirements and lists of the products and technologies that are required or optional for Microsoft Dynamics CRM 2011.

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