How to Modify the Help Article Web Part

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

You can edit SharePoint Web parts of the Self-Service Portal in order to modify the Service Manager help article web part, which end users use to search for knowledge articles. However, customization is limited in this example.

To modify the help article web part

1. Start a browser, and connect to the Self-Service Portal home page, for example, http://<WebServerName>:82/SMPortal.

2. Click Help Articles, and then in the upper left corner, click Site Actions.

3. Click Edit Page, and on the right side of page, click the down-pointing arrow, and then click Edit Web Part.

4. In the KnowlegeArticleWebPart box, do the following:

   1. In the Page area, type a value for Background Color. For example, type FF0890E5.

   2. In the Page Title area, type a value for Foreground Color. For example, type FFAA0000.

   3. Type a value for Font Family. For example, type Courier New.

   4. Type a value for Font Size. For example, type 24.

   5. Select a value for Font Style. For example, select Bold.

   6. Optionally, modify any other properties as desired.

5. Click OK to close the Edit Web Part box, and then click Save & Close to close the Web part page editor.

Managing the System Center 2012 - Service Manager Self-Service Portal