Monitor Entry

  • Article

Applies To: System Center 2012 - Orchestrator, System Center 2012 R2 Orchestrator, System Center 2012 SP1 - Orchestrator

The Monitor Entry activity invokes a runbook when new entries are generated and/or existing entries are modified in HP Service Manager.

The following tables list the required properties and published data for this activity. For more information on configuring activities, see HP Service Manager Activities.

Monitor Entry Required Properties

Element

Description

Valid Values

Look up

Name

The type of entry to be created.

Change, Incident, ServiceDesk

Yes

Subtype

The subtype of the entry

This is a dynamic property based on the configuration of the HP Service Manager server

Yes

New entries

If selected the runbook will be triggered when new entries are detected.

True

False

No

Updated entries

If selected the runbook will be triggered when modified entries are detected.

True

False

No

Time Synchronization

Time synchronization between the Runbook Server and the HP Service Manager system is very important to the operation of the Monitor Entry object. For this reason, the Monitor Entry object attempts multiple methods to synchronize the times of the systems. The object will first try to use the Domain time. If the Runbook Server user does not have permission to perform a NET TIME command on the HP Service Manager system, then the object will attempt to retrieve the information from the database. If the ODBC driver is not present on the Runbook Server, then the object will default to use the local time of the Runbook Server. If you are experiencing problems with the Monitor Entry object try one of the following:

  • Make sure that the Runbook Server and the HP Service Manager are on the same domain and that the user assigned to the Runbook Server service is able to successfully perform a NET TIME command against the HP Service Manager system.

  • Create an ODBC DSN on the Runbook Server that connects to the HP Service Manager database. Make sure this DSN information is added to the connection information for that HP Service Manager system. For more information about creating connections to HP Service Manager, see Configuring the HP Service Manager Connections.

  • Make sure that the locale and system times are synchronized between the Runbook Server and the HP Service Manager system.

Other Activities

The Integration Pack for HP Service Manager contains the following additional activities:

Close Entry

Create Entry

Get Entry

Update Entry

See Also

Concepts

HP Service Manager Activities
HP Service Manager Integration Pack for System Center 2012 - Orchestrator