System Center 2012 - Service Manager

Download the Microsoft System Center 2012 - Service Manager Guide

About This Guide

The Infrastructure Planning and Design (IPD) Guide for System Center 2012 - Service Manager can help your organization more quickly benefit from this platform for automating and adapting IT Service Management best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL). This guide takes you through an easy-to-follow process for successfully designing the servers and components of a Service Manager implementation. The result will be a design that is sized, configured, and appropriately placed to deliver the stated business benefits, while also considering the performance, capacity, and fault tolerance of the system.

IP&D - SC2012 - SM

Figure 1. Decision flow chart

In More Detail

The Infrastructure Planning and Design Guide for System Center 2012 - Service Manager includes the following four-step process:

  • Step 1: Define the Project Scope and Requirements.

  • Step 2: Design the Management Groups.

  • Step 3: Design the Service Manager Management Server Infrastructure.

  • Step 4: Design the Data Warehouse Management Server Infrastructure.

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