Error ID: 4307

  • Article

Applies To: System Center 2012 - Data Protection Manager, System Center 2012 R2 Data Protection Manager, System Center 2012 SP1 - Data Protection Manager

Event ID 4307 — Data Protection Manager

To provide feedback about the types of information that would help you resolve this error, please contact the DPM Support Team.

Details

Product

System Center 2012 – Data Protection Manager (DPM)

ID

4307

Source

Version

4.0

Symbolic Name

Message

DPM Setup is unable to connect to the specified instance of SQL Server.

User Action

Possible Cause Resolution

Remote connection to the computer running SQL Server is disabled.

To enable the remote instance of SQL Server, do the following:

  1. From the Start menu, point to All Programs, point to Microsoft SQL Server 2008, point to Configuration Tools, and then click SQL Server Configuration Manager.

  2. In SQL Server Configuration Manager, in the console pane, expand SQL Server Network Configuration, and then select the network protocol for the DPM named instance.

  3. In the Details pane, if TCP/IP is disabled, right-click TCP/IP and click enable.

The SQL Server Browser service is disabled.

To start the SQL Server Browser service, do the following:

  1. In SQL Server Configuration Manager, in the console pane, click SQL Server Services.

  2. In the Details pane, right-click SQL Server Browser, and then click Properties.

  3. In the SQL Server Browser Properties dialog box, on the Service tab, select Automatic from the Start Mode drop-down list, and then click OK.

> [!NOTE] > By default, Microsoft SQL Server sets the SQL Server Browser service to start automatically. >

The name of the remote instance of SQL Server is in the incorrect format.

Make sure that the remote instance of SQL Server is in the following format:

<Computer name>\<Instance name>

> [!NOTE] > Only use <Computer name> for the default instance. >

There is no network connectivity between the DPM server and the computer running SQL Server.

Make sure there is a connection between the DPM server and the computer running SQL Server.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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