Error ID: 270

  • Article

Applies To: System Center 2012 - Data Protection Manager, System Center 2012 R2 Data Protection Manager, System Center 2012 SP1 - Data Protection Manager

Error ID 270 — Data Protection Manager

At this time, no additional information is available for this error. The information provided below is identical to the error message content. However, your request for more information has been recorded, and additional information might be added to this topic at a future date.

To provide feedback about the types of information that would help you resolve this error, please contact the DPM Support Team.

Details

Product

System Center 2012 – Data Protection Manager (DPM)

ID

270

Source

Version

4.0

Symbolic Name

Message

The agent operation failed on <ServerName> because DPM could not communicate with the DPM protection agent. The computer may be protected by another DPM server, or the protection agent may have been uninstalled on the protected computer.

If <ServerName> is a workgroup server, the password for the DPM user account could have been changed or may have expired.

User Action

To resolve this error, do the following:

  1. If the agent is not installed on <ServerName>, run DpmAgentInstaller.exe with this DPM computer as a parameter. For details, see the DPM Deployment Guide.

  2. To attach the computer correctly to this DPM server, run the SetDpmServer tool on the protected computer.

  3. If the computer is protected by another DPM server, or if the protection agent has been uninstalled, remove the protected data sources on this computer from active protection. Then, remove the entry of this computer from the Agents tab in the Management task area.

  4. If <ServerName> is a workgroup server, run SetDpmServer with the -UpdatePassword flag on the protected computer and Update-NonDomainServerInfo.ps1 on the DPM server to update the password.\n5) If the DPM server and the protected computer are not in the same domain, ensure that there is a two-way trust setup between the two domains.

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For additional resources, see Information and Support for System Center 2012.

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