Error ID: 948

  • Article

Applies To: System Center 2012 - Data Protection Manager, System Center 2012 R2 Data Protection Manager, System Center 2012 SP1 - Data Protection Manager

Error ID 948 — Data Protection Manager

Details

Product

System Center 2012 – Data Protection Manager (DPM)

ID

948

Source

Version

4.0

Symbolic Name

Message

Unable to connect to <ServerName>.

Explanation

This error can occur when you attempt to open DPM Administrator Console and the DPM services are stopped, or a DPMSync –Sync operation ended or was canceled before it was completed.

User Action

To resolve this error, do the following:

Restart the DPM Services

  1. On the DPM server, open Service Manager, expand Configuration, and then click Services.

  2. In the Services pane, restart the following DPM services:

    • DPM (MSDPM)

    • DPM Access Manager Service (DPMAMService)

    • DPM Writer (DpmWriter)

    • DPMLA (DPM Library Agent)

    • DPMRA (DPM Replication Agent)

  3. If you cannot restart the services, do the following:

    1. In Service Manager, expand Diagnostics, expand Event Viewer, and then expand Windows Logs.

    2. Check the logs for errors, resolve any errors that you find, and then try to open DPM Administrator Console again.

Rerun the DPMSync –Sync Command

  1. On the DPM server, click Start, click All Programs, click Microsoft SQL Server 2008, and then click SQL Manager Management Studio.

  2. In the Connect to Server dialog box, in the Server name box, type the computer name and the name of the instance of SQL Server used for the DPM database in the following format, ComputerName\InstanceName.

  3. In SQL Manager Management Studio, expand Databases, right-click DPMDB, and then click New Query.

  4. In the SQLQuery pane, type the following, and then click Execute.

    Select * from Tbl_dls_globalsetting where PropertyName='DBRecovery'

  5. If the PropertyValue returned is 1, a DPMSync -Sync operation ended or was canceled before it was completed. Rerun DPMSync –Sync, let the operation finish completely, and then try to open DPM Administrator Console again.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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