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Microsoft Dynamics CRM Email Router Installing Guide for use with Microsoft Dynamics CRM Online

 

Applies To: Dynamics CRM Online

The Microsoft Dynamics CRM Email Router creates an interface between Microsoft Dynamics CRM Online and Microsoft Exchange Server or SMTP and POP3-compliant email servers. After you install and configure the Email Router, email messages can be sent to and from Microsoft Dynamics CRM.

Microsoft Dynamics CRM Online stores email messages as activity records. These email activity records include both the contents of the email message, such as the text of the message and its subject line, and relevant associations with other Microsoft Dynamics CRM Online records.

For example, when a salesperson replies to a customer about a case, the salesperson creates an email activity record that includes the text of the message, plus information associating the email activity record with the correct case record.

If you would like a version of this document to print, you can download Microsoft Dynamics CRM for Email Router Installing Guide for use with Microsoft Dynamics CRM Online.

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