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Install the Cloud Services Process Pack

Updated: May 7, 2012

Applies To: System Center 2012 - Service Manager, System Center 2012 SP1 - Service Manager

The Cloud Services Process Pack must be installed on the server that is running System Center 2012 – Service Manager.

Installation failures can be caused by software, hardware, and configuration issues. Cloud Services Process Pack installation failures can leave the Cloud Services Process Pack in an unstable state. Before installing the Cloud Services Process Pack, you should back up the Service Manager database. If you have a backup Service Manager database and you experience an installation failure, then you can use the database recovery procedure at

To perform this task, you will need to be an administrator on the server that is running Service Manager.

If you have installed an older version of the Cloud Services Process Pack, you will need to uninstall the older version and then install the newer version.

To install the Cloud Services Process Pack

  1. Download the file to a folder on the Service Manager server.

  2. Open the zip file and double-click System Center Cloud Services Process Pack.exe.

  3. Click Unzip to extract the setup files and click Ok. The setup wizard will appear.

  4. In the Cloud Services Process Pack Setup Wizard, select Cloud services process pack.

  5. On the Product registration page, read and accept the license agreement, and then click Next.

  6. View the Prerequisites page. If the prerequisite check passed, click Next.

  7. Verify that the correct items are selected on the Installation summary page and then click Install.

  8. On the Setup completed successfully page, click Close.

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