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Self-Service Portal Deployment Scenarios for System Center 2012 - Service Manager


Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager

The Self-Service Portal in System Center 2012 – Service Manager is a SharePoint website that is accompanied by a set of Microsoft Silverlight applications. The Self-Service Portal consists of two elements: a SharePoint website and a web content server. The SharePoint website is accompanied by a set of applications that are built with Silverlight. The SharePoint environment provides a foundation on which the portal can be customized. It also provides a set of building blocks for extending the features that users can access through a web browser.

The web content server is a Web Application that forms the interface between the Silverlight application and the Service Manager database. The web content server provides a path for data from the Service Manager database to the Silverlight-based application that is running in the browser. A basic Self-Service Portal setup is shown in the following diagram.

Self-Service Portal Diagram

The flow of data is as follows:

  1. The client accesses the Self-Service Portal with a browser by specifying the URL for the SharePoint server.

  2. The SharePoint server returns Silverlight code that creates a web page containing the basic framework of the Self-Service Portal and also the URL for the web content server computer. The URL for the web content server computer was defined when you installed the Self-Service Portal.

  3. The client computer, which is now running the Silverlight code, makes a connection to the web content server computer using the URL in step 2.

  4. The web content server computer reads and writes data to the Service Manager database. The computer name for the Service Manager database was defined when you installed the web content server.

  5. The web content server computer returns the data that makes up the center pane on the Self-Service Portal page.

The computers that host the Self-Service Portal parts require various software components. For a complete list of requirements of Self-Service Portal parts, see Software Requirements for System Center 2012 - Service Manager.


This release of the Self-Service Portal is not compatible with—nor is upgrade possible from—the Self-Service Portal in System Center Service Manager 2010 or System Center Service Manager 2010 Service Pack 1 (SP1). You must uninstall System Center Service Manager 2010 or System Center Service Manager 2010 SP1 Self-Service Portal before you deploy the Self-Service Portal in System Center 2012 – Service Manager.

The SharePoint server hosts the web parts for the Self-Service Portal. We recommend that you use Secure Sockets Layer (SSL) for your Self-Service Portal installation. You must use the same http protocol (http or https) for both the web content server and for the SharePoint website.

During setup you select certificates based on the certificate’s Subject name. You might encounter a situation in which you have more than one certificate with the same Subject name and you might not be able to determine exactly which certificate to select. In this situation, select any valid certificate. After the Self-Service Portal is installed, you can specify the certificate by using Internet Information Services (IIS) Manager.


You must use trusted certificates with the Self-Service Portal. Failure to use trusted certificates will result in a blank page being displayed on the Self-Service Portal.

If you want to install the SharePoint Parts on port 80, you must first move the default website in IIS to a different port—for example, port 8080—and then install the SharePoint Web Parts on port 80.

During setup of the web content server, ASP.NET might be unavailable to other websites or web applications. This issue, if it occurs, lasts only a few seconds.

The steps for installing the Self-Service Portal are outlined in the following flowchart.

Self-Service Portal Installation Flowchart

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