How to Enable Email Notifications in the Production Environment
Updated: May 13, 2016
Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager
Use the following procedure to enable incoming and outbound E-mail notifications in the production environment.
In the Service Manager console, click Administration.
In the Administration pane, expand Notifications, and then click Channels.
In the Channels pane, click E-Mail Notification Channel.
In the Tasks pane, under E-Mail Notification Channel, click Properties to open the Configure E-Mail Notification Channel dialog box.
Select Enable e-mail notifications.
In the Service Manager console, select Administration.
In the Administration pane, expand Administration, and then click Settings.
In the Settings pane, double-click Incident Settings.
In the Incident Settings dialog box, click Incoming E-mail.
Select Turn on incoming e-mails processing, and then click OK.