How to Build the Resolved Incidents Scorecard
Updated: May 13, 2016
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
Before you can use a scorecard in a dashboard in System Center 2012 – Service Manager, you must create the scorecard. Use the following procedure to use a wizard to create an example scorecard called Resolved Incidents Scorecard. The wizard also creates key performance indicators (KPIs) from the SystemCenterWorkItemsCube data source.
To build the Resolved Incidents Scorecard
Open Dashboard Designer, connect to the server that hosts the DWASDataBase, and then select Service Manager WorkItems Cube. Or, if you have previously saved a designer workspace file that contains the connection information, open the file.
On the Home tab, click Add Lists. In the Add Lists box, click PerformancePoint Content, and then click OK.
To add a scorecard to the workspace, in the Workspace Browser, right-click the PerformancePoint Content list, point to New, and then click Scorecard.
In the Select a Scorecard Template window, in the Category tree, ensure that Microsoft is selected. In the Template list, select Analysis Services, and then click OK.
In the Create an Analysis Services Scorecard Wizard, on the Select a data source page, select the SystemCenterWorkItemsCube data source, and then click Next.
Note
When you use the wizard to create a scorecard based on an Analysis Services data source, there are two options that enable the creation of KPIs. You can use the first option to create KPIs based on the measures of the cube. You can use the second option to import KPIs from the cube, if the cube contains KPIs.On the Select a KPI Source page, select Create KPIs from Analysis Services measures, and then click Next.
On the Select KPIs to Import page, click Add KPI and then in the new row, type Resolved Incidents KPI for the name.
Select Incidents Resolved Count under Actual.
Select Increasing is Better under Band Method.
Select Incidents Opened under Targets and then click Next.
On the Add Measure Filters page, click Next.
On the Add Member Columns page, click Next.
On the Locations page, click Finish.
Notice that the KPI and scorecard are added to the workspace and that the scorecard opens in the design pane. In the Workspace Browser, modify the name of the new scorecard to Resolved Incidents Scorecard, and then press Enter.
Save the information in Designer Workspace.
See Also