Help and additional resources for Microsoft Dynamics CRM Online
Applies To: CRM Online
[This topic is pre-release documentation and is subject to change in future releases.]
There are several resources available to you covering planning, operating, and using Microsoft Dynamics CRM Online.
In This Topic
Service description
Security and service continuity
Microsoft Dynamics CRM Online Trust Center
Microsoft Dynamics CRM Online Security and Compliance Planning Guide
Integration Guide: Microsoft Dynamics CRM Online and Office 365
Support and service status
Help for administrators
More self-service help resources
Service description
Microsoft Dynamics CRM Online Service Description describes the service, its capabilities, and requirements. This white paper is intended for business customers who are considering adopting a CRM solution.
Security and service continuity
When a business allows an external service provider to store and manage its data, key considerations must include security, data protection, privacy, and data ownership. Microsoft takes these concerns seriously and has applied its years of cloud and on-premises experience with security and privacy to delivery of the Microsoft Dynamics CRM Online service. This focus is highlighted by the 99.9% uptime provision of the service-level agreement (SLA).
Microsoft Dynamics CRM Online Trust Center
The Microsoft Dynamics CRM Online Trust Center describes the trust principles concerning security, privacy, service transparency, and compliance in CRM Online.
Microsoft Dynamics CRM Online Security and Compliance Planning Guide
The Microsoft Dynamics CRM Online Enterprise Planning Guide is designed to help readers understand the key compliance and security considerations associated with planning for a deployment of CRM Online in environments that may include enterprise directory integration services such as directory synchronization and single sign-on.
Integration Guide: Microsoft Dynamics CRM Online and Office 365
The Integration Guide: Microsoft Dynamics CRM Online and Office 365 demonstrates how to set up and use the interoperation between Office 365 and CRM Online to improve office collaboration, staff productivity, and make your organization more agile.
Support and service status
Office 365 admin portal
The Office 365 admin portal provides tools and resources that can assist you with key Office 365 online service information and tasks such as:
Open a new or review current service requests
Review the current service health of Office 365 instances including Microsoft Dynamics CRM Online
Microsoft Dynamics CRM Online Service Blog
Find service status information specifically about the CRM Online service.
Microsoft Dynamics CRM Online Service Blog
Help for administrators
The following are useful resources for administering Microsoft Dynamics CRM Online:
More self-service help resources
Troubleshooting Microsoft Dynamics CRM for Outlook installation, configuration, and upgrade
View the Office 365 Service Health Dashboard
Search the Support Blog and Community Forum
Search the Microsoft Knowledge Base
See Also
Concepts
Add interoperation features to Microsoft Dynamics CRM Online
Accessibility in Microsoft Dynamics CRM
Other Resources
Manage your Microsoft Dynamics CRM Online subscription
Send comments about this topic to Microsoft.
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