Help and additional resources for Microsoft Dynamics CRM Online
Applies To: CRM Online
There are several resources available to you covering planning, operating, and using Microsoft Dynamics CRM Online.
Microsoft Dynamics CRM Online Service Description describes the service, its capabilities, and requirements. This white paper is intended for business customers who are considering adopting a CRM solution.
Security and service continuity
When a business allows an external service provider to store and manage its data, key considerations must include security, data protection, privacy, and data ownership. Microsoft takes these concerns seriously and has applied its years of cloud and on-premises experience with security and privacy to delivery of the Microsoft Dynamics CRM Online service. This focus is highlighted by the 99.9% uptime provision of the service-level agreement (SLA).
For a complete description of the security, continuity, and compliance policies and controls for the CRM Online service, see Microsoft Dynamics CRM Online Security and Service Continuity Guide.
Microsoft Dynamics CRM Online Trust Center
The Microsoft Dynamics CRM Online Trust Center describes the trust principles concerning security, privacy, service transparency, and compliance in CRM Online.
Microsoft Dynamics CRM Online Security and Compliance Planning Guide
The Microsoft Dynamics CRM Online Enterprise Planning Guide is designed to help readers understand the key compliance and security considerations associated with planning for a deployment of CRM Online in environments that may include enterprise directory integration services such as directory synchronization and single sign-on.
Integration Guide: Microsoft Dynamics CRM Online and Office 365
The Integration Guide: Microsoft Dynamics CRM Online and Office 365 demonstrates how to set up and use the interoperation between Office 365 and CRM Online to improve office collaboration, staff productivity, and make your organization more agile.
Support and service status
Office 365 admin portal
The Office 365 admin portal provides tools and resources that can assist you with key Office 365 online service information and tasks such as:
Microsoft Dynamics CRM Online Service Blog
Find service status information specifically about the CRM Online service.
Help for administrators
The following are useful resources for administering Microsoft Dynamics CRM Online:
More self-service help resources
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