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Manage storage for Microsoft Dynamics CRM Online

Applies To: CRM Online

You can manage your organization’s data storage capacity in connection with your subscription to Microsoft Dynamics CRM Online. The type of subscription you purchase determines the amount of storage initially allocated to your organization. If you run out of storage, you can add more.

You can also gain storage by deleting certain types of unnecessary data in CRM Online. To delete data, you must have a CRM Online system administrator security role.

You can’t recover deleted data. Before you delete data, ensure that your data is saved to a safe location or that you no longer need it.

More information: Understanding Storage and Storage Notifications in Microsoft Dynamics CRM Online

If the total storage used by all your Microsoft Dynamics CRM organizations is 100% or more of your available storage, users in your organization won’t be able to enter data or create records, although they will be able to view data.

  1. Go to Settings > Administration. (How do I get there?)

  2. Choose Resources in Use.

  3. Review your storage used.

  1. Sign in to the Office 365 admin center with an Office 365 Global administrator account.

  2. Choose Purchase Services.

  3. Under your Microsoft Dynamics CRM Online subscription, choose Add more.

  4. Under optional add-ons, enter the amount of storage space in gigabytes that you want, and then proceed through the order process.

    If you paid for the subscription by credit card, any additional storage space that you order will be available immediately after you receive an order confirmation. If you’re invoiced for subscription payments, you may be asked to complete a credit check. In this case, the additional storage will not be available until the credit check is passed.

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