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Manage Microsoft Dynamics CRM Online licenses

Applies To: CRM Online

When you purchase a subscription to Microsoft Dynamics CRM Online, you receive a set of licenses to assign to users. Only licensed users are allowed access to the online service. You must assign a license to every user who will use the service.

A license conflict occurs if your organization has more users than licenses.

If you manage your subscription through Microsoft Online Services and run out of licenses, you have several options:

  • Add licenses to your subscription and then assign licenses to users.

    For step-by-step instructions for adding licenses to a subscription that is managed through Microsoft Online Services, see Manage licenses.

  • Remove licenses from other users. This disables the user account in Microsoft Dynamics CRM Online and frees up the license so that you can re-assign it.

    For step-by-step instructions for removing a license that you manage through Microsoft Online Services, see Manage licenses.

  • Remove a user account by deleting it. This disables the user account in Microsoft Dynamics CRM Online and frees up the license so that you can re-assign it.

    TipTip
    Delete the user accounts of people who leave your company. This frees up the licenses so that you can re-assign them.

    For step-by-step instructions about deleting a user account that you manage through Microsoft Online Services, see Delete or restore users.

  • If a license conflict occurs because your credit card information has become outdated in Microsoft Online Services, you can renew your subscription by updating the credit card information, for example, by updating the card’s expiration date, or by adding a new credit card.

    For step-by-step instructions for updating credit card information, see Update your credit card information.

ImportantImportant
Signing out of the Office 365 admin portal doesn't sign you out of Microsoft Dynamics CRM Online. You must do that separately.

To cancel your subscription to Microsoft Dynamics CRM Online for any reason, call Billing Support at the phone number listed for your country or region here: Billing Support and Phone Numbers.

noteNote
If you don’t have access to a phone, you may submit your cancellation request as a service request. To enter the service request, sign in to your account, and then, under Support, click or tap Service Requests. In the Problem Description area, fill out the form for a new service request by choosing Cancel subscription.

ImportantImportant
Save your Microsoft Dynamics CRM Online data to a location where you can retrieve it later, if needed.

See Also

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