Install Microsoft Dynamics CRM for Outlook


Applies To: Dynamics CRM Online

Many users find it easier and more convenient to work with Microsoft Dynamics CRM Online data through Outlook, a familiar application interface that they may already be using. This section provides information about hardware and software requirements and about installing Microsoft Dynamics CRM for Outlook on a user’s computer.

Dynamics CRM for Outlook is a free download that integrates Microsoft Dynamics CRM Online into the Outlook interface so that a user can work efficiently with both email and Microsoft Dynamics CRM Online data.

More information: Microsoft Dynamics CRM for Outlook hardware requirements and Microsoft Dynamics CRM for Outlook software requirements

A user can download Dynamics CRM for Outlook from within Microsoft Dynamics CRM Online by clicking Get CRM for Outlook on the message bar.

Administrators will find detailed installation instructions in Install CRM for Outlook.


If you encounter problems installing or configuring Dynamics CRM for Outlook, see Troubleshooting and things to know about Microsoft Dynamics CRM for Outlook.

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