Add Office 365 Online services


Applies To: Dynamics CRM Online

Integrating Microsoft Office 365 with Microsoft Dynamics CRM Online is a great way to enhance your customer relationship management with the power of cloud services: easier maintenance, broader availability, and better coordination across multiple devices.

Office 365 services


The following topics provide information on how to integrate Exchange Online, SharePoint Online, and Lync Online into Microsoft Dynamics CRM Online. More information, including how to start an Office 365 trial, how to manage user account synchronization, and how to find additional resources, can be found in the white paper Integration Guide: Microsoft Dynamics CRM Online and Office 365.


For full Office 365 feature integration with Microsoft Dynamics CRM Online and Microsoft Dynamics CRM (on-premises), you'll need Office 365 Enterprise E3 or later. Skype for Business PSTN calling and conferencing requires Office 365 Enterprise E5. Other Office 365 plans are not supported. For more information on licensing and pricing, see: Licensing and Pricing Guide.

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