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Exchange admin center in Exchange Online

Exchange Online

Applies to: Exchange Online

Topic Last Modified: 2016-06-23

The Exchange admin center (EAC) is the web-based management console you use to manage the items related to email that you can’t manage by using the Office 365 admin center. The EAC replaces the Exchange Control Panel (ECP), which was the interface used to manage your Exchange organization in the earlier releases of Exchange Online.

Looking for the Exchange Server 2013 version of this topic? See Exchange admin center in Exchange 2013.

Looking for the Exchange Online Protection version of this topic? See Exchange admin center in Exchange Online Protection.

You can access the EAC through the Office 365 admin center. Go to Admin > Exchange, as shown in the following figure:

Select the Exchange admin center

You can also access the EAC through the Office 365 admin center preview. Go to Admin centers > Exchange, as shown in the following figure:

Select the Exchange admin center

If your organization is currently in the process of being moved to the latest release of Exchange Online, some of your mailboxes will be on the previous release and some will be on the most recent. As an administrator, if your mailbox is still located on the previous release of Exchange Online, you’ll be routed to the ECP. If your mailbox is located on the most recent release, you’ll be routed to the EAC. Because you’ll need to use the ECP to manage older mailboxes and the EAC to manage the newer ones, you may need to go back and forth between using the two management centers.

  • To access the EAC, use the following URL format: https://<Exchange Online URL>/ecp/?ExchClientVer=15

  • To access the ECP, use the following URL format: https://<Exchange Online URL>/ecp/?ExchClientVer=14

This section describes the user interface elements that are common across the EAC.

Common User Interface Elements of the EAC

This is the first level of navigation for most of the tasks that you’ll perform in the EAC. The feature pane is organized by feature areas, which makes it easy to find the task you want to perform.

  • Dashboard   This is where you can see the overview of admin center.

  • Recipients   This is where you can view and manage your mailboxes, groups, resource mailboxes, contacts, shared mailboxes, and mailbox migrations.

  • Permissions   This is where you’ll manage administrator roles, user roles, and Outlook Web App policies.

  • Compliance management   This is where you’ll manage In-Place eDiscovery & Hold, auditing, data loss prevention (DLP), retention policies, retention tags, and journal rules.

  • Organization   This is where you’ll manage organization sharing and apps for Outlook.

  • Protection   This is where you’ll manage malware filters, connection filters, content filters, outbound spam, and quarantine for your organization.

  • Mail flow   This is where you’ll manage rules, delivery reports, message tracing, accepted domains, and send and receive connectors.

  • Mobile   This is where you’ll manage the mobile devices that you allow to connect to your organization. You can manage mobile device access and mobile device mailbox policies.

  • Public folders   This is where you’ll manage public folders and public folder mailboxes.

  • Unified messaging   This is where you’ll manage Unified Messaging (UM) dial plans and UM IP gateways.

The tabs are your second level of navigation. Each of the feature areas contains various tabs, each representing a complete feature.

When you click most tabs, you’ll see a toolbar. The toolbar has icons that perform a specific action. The following table describes the most common icons and their actions. To display the action associated with an icon, simply hover over the icon.


Icon Name Action

Add Icon

Add, New

Use this icon to create a new object. Some of these icons have an associated down arrow you can click to show additional objects you can create. For example, in Recipients > Groups, clicking the down arrow displays Distribution group, Security group, and Dynamic distribution group as additional options.

Edit icon


Use this icon to edit an object.

Delete icon


Use this icon to delete an object. Some delete icons have a down arrow you can click to show additional options.

Search icon


Use this icon to open a search box in which you can type the search phrase for an object you want to find.

Refresh Icon


Use this icon to refresh the list view.

More Options Icon

More options

Use this icon to view more actions you can perform for that tab’s objects. For example, in Recipients > Mailboxes clicking this icon shows the following options: Add/Remove columns, Deleted mailboxes, Export data to a CSV file, and Advanced search.

Up Arrow Icon   Down Arrow Icon

Up arrow and down arrow

Use these icons to move an object’s priority up or down. For example, in Mail flow > Rules click the up arrow to raise the priority of a rule. You can also use these arrows to navigate the public folder hierarchy.

Copy Icon


Use this icon to copy an object so you can make changes to it without changing the original object. For example, in Permissions > Admin roles, select a role from the list view, and then click this icon to create a new role group based on an existing one.

Remove icon


Use this icon to remove an item from a list. For example, in the Public Folder Permissions dialog box, you can remove users from the list of users allowed to access the public folder by selecting the user and clicking this icon.

When you select a tab, in most cases you’ll see a list view. The list view in EAC is designed to remove limitations that existed in ECP. ECP can only display up to 500 objects, and if you want to view objects that aren’t listed in the details pane, you need to use search and filter options to find those specific objects. In Exchange Online, the viewable limit from within the EAC list view is approximately 10,000 objects. In addition, paging is included so you can page to the results. In the Recipients list view, you can also configure page size and export the data to a CSV file.

When you select an object from the list view, information about that object is displayed in the details pane. In some cases (for example, with recipient objects) the details pane includes quick management tasks. For example, if you navigate to Recipients > Shared and select a shared mailbox from the list view, the details pane displays an option to enable or disable the archive for that mailbox. The details pane can also be used to bulk edit several objects. Simply press the CTRL key, select the objects you want to bulk edit, and use the options in the details pane. For example, selecting multiple shared mailboxes allows you to bulk update contact and organization information, custom attributes, Outlook Web App settings, and more.

The Centers tile allows you to change from one admin center to another. The Me tile allows you to sign out of the EAC and sign in as a different user. From the Help Help Icon drop-down menu, you can perform the following actions:

  • Help   Click Help Icon to view the online help content.

  • Disable Help bubble   The Help bubble displays contextual help for fields when you create or edit and object. You can turn off the Help bubble help or turn it on if it has been disabled.

For the best experience using Exchange Online, we recommend that you always use the latest browsers, Office clients, and apps. We also recommend that you install software updates when they become available. For more information about the supported browsers and system requirements for Exchange Online and Office 365, see Office 365 System Requirements. For the complete list of supported browsers for Outlook Web App, see Supported Browsers for Outlook Web App.

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