Deploy call management features in Skype for Business 2015
Topic Last Modified: 2015-06-05
Enterprise Voice call management features control how incoming calls are routed and answered. Skype for Business Server provides the following call management features:
Call Park: Enables voice users to temporarily park a call and then pick it up from the same phone or another phone.
Response Group: Routes incoming calls to groups of agents by using hunt groups or interactive voice response (IVR) questions and answers.
Announcement: Plays a message for calls made to an unassigned number, or routes the call elsewhere, or both.
This section describes how to configure these call management features during an Enterprise Voice deployment.