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Deploy call management features in Skype for Business 2015

Skype for Business Server 2015

Topic Last Modified: 2015-06-05

Enterprise Voice call management features control how incoming calls are routed and answered. Skype for Business Server provides the following call management features:

  • Call Park: Enables voice users to temporarily park a call and then pick it up from the same phone or another phone.

  • Response Group: Routes incoming calls to groups of agents by using hunt groups or interactive voice response (IVR) questions and answers.

  • Announcement: Plays a message for calls made to an unassigned number, or routes the call elsewhere, or both.

This section describes how to configure these call management features during an Enterprise Voice deployment.

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