Importing the Lync Server 2013 management packs

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Topic Last Modified: 2012-10-22

You can extend the capabilities of System Center Operations Manager by installing management packs—software that dictates which items System Center Operations Manager can monitor, and how those items should be monitored and how alerts should be triggered and reported. Lync Server 2013 includes two System Center Operations Manager management packs that provide the following capabilities:

  • The Component and User Management Pack (Microsoft.LS.2013.Monitoring.ComponentAndUser.mp) tracks Lync Server issues recorded in event logs, registered by performance counters, or logged in the call detail records (CDR) or the Quality of Experience (QoE) databases. For critical problems, System Center Operations Manager can be configured to immediately notify administrators via email, instant message, or Short Message Service (SMS) messaging. SMS is the technology used to send text messages from one mobile device to another.)

    Note

    For details about configuring Operations Manager notification, see the Configuring Notification in the TechNet Library at https://go.microsoft.com/fwlink/p/?LinkId=268785.

  • The Active Monitoring Management Pack (Microsoft.LS.2013.Monitoring.ActiveMonitoring.mp) proactively tests key Lync Server components such as signing into to the system, exchanging instant messages, or making calls to a phone located on the public switched telephone network (PSTN). These tests are conducted using the Lync Server synthetic transaction cmdlets. For example, you can use the Test-CsIM cmdlet to simulate an instant messaging (IM) conversation between a pair of test users. If this simulated messaging conversation fails an alert is generated.

You need to import the management packs. If you do not import the management packs, you cannot use Operations Manager to monitor Lync Server events or run Lync Server synthetic transactions.

The Component and User Management Pack is only used to monitor Lync Server 2013. If you are in a coexistence scenario, where you have both Lync Server 2013 and Lync Server 2010 installed, you should continue to use the Lync Server 2010 management packs for your Lync Server 2010 computers.

Note

Management packs for Lync Server 2010 include the Lync Server 2010 Monitoring Management Pack and the Lync Server 2010 Group Chat Monitoring Management Pack.

You can use one of the following tools to import management packs:

  • System Center Operations Manager   With this method, you use the Operations Manager to add monitoring for Lync Server.

  • Operations Manager Shell   You can use the Operations Manager Shell to import directly or to troubleshoot any issues you encounter when you import management packs by using the System Center Operations Manager console.

Importing the Management Packs by Using System Center Operations Manager

  1. Download the files Microsoft.LS.2013.Monitoring.ActiveMonitoring.mp and Microsoft.LS.2013.Monitoring.ComponentAndUser.mp.

  2. In System Center Operations Manager, click Administration.

  3. In the Administration pane, right-click Management Packs, and then click Import Management Packs.

  4. In the Select Management Packs dialog box, click Add, and then click Add from disk.

  5. In the Online Catalog Connection dialog box, click Cancel to prevent Operations Manager from going online to see if any dependencies exist for the Lync Server management packs. If you are using System Center Operations Manager 2012, click No.

  6. In the Select Management Packs to import dialog box, locate and select the files Microsoft.LS.2013.Monitoring.ActiveMonitoring.mp and Microsoft.LS.2013.Monitoring.ComponentAndUser.mp and then click Open. To select multiple files in the dialog box, click the first file, hold down the Ctrl key and then click the second file.

  7. In the Select Management Packs dialog box, click Install. If you get an error message and installation fails, that typically means that the management pack files are in a folder protected by the Windows User Account Control. If this occurs, copy the files to a different folder and then restart the import and installation process.

  8. In the Select Management Packs dialog box, click Close. Note that the import and installation process might require several minutes to complete.

Importing Management Packs by Using the Operations Manager Shell

In general it is easier to import the management packs by using the Operations Manager.However, if an error occurs and the import fails, the console does not always provide adequate error reports. By comparison, the Operations Manager Shell, provides detailed information. If you are using Operations Manager and you run into problems importing a management pack, import the pack by using the Operations Manager Shell . The Operations Manager Shell provides more information that might help you determine why the import failed.

If you are using System Center Operations Manager 2007 R2, complete the following procedure:

  1. Click Start, click All Programs, click System Center Operations Manager 2007 R2, and then click Operations Manager Shell.

  2. In the Operations Manager Shell, type the following command at the command prompt, using the actual path to your copy of the file Microsoft.LS.2013.Monitoring.ActiveMonitoring.mp, and then press ENTER:

    MPImport.exe D:\MP\Microsoft.LS.2013.Monitoring.ActiveMonitoring.mp

  3. After you import the first management pack, repeat the process using the path to your copy of the file Microsoft.LS.2013.Monitoring.ComponentAndUser.mp:

    MPImport.exe D:\MP\Microsoft.LS.2013.Monitoring.ComponentAndUser.mp

  4. Close the Operations Manager Shell.

If you are using System Center Operations Manager 2012, complete this procedure instead:

  1. Click Start, click All Programs, click Microsoft System Center 2012, click Operations Manager, and then click Operations Manager Shell.

  2. In the Operations Manager Shell, type the following command at the command prompt, using the actual path to your copy of the file Microsoft.LS.2013.Monitoring.ActiveMonitoring.mp, and then press ENTER:

    Import-SCOMManagementPack -FullName "D:\MP\ Microsoft.LS.2013.Monitoring.ActiveMonitoring.mp"

  3. After you have imported the first management pack, repeat the process using the path to your copy of the file Microsoft.LS.2013.Monitoring.ComponentAndUser.mp:

    Import-SCOMManagementPack -FullName "D:\MP\ Microsoft.LS.2013.Monitoring.ComponentAndUser.mp"