Manage your Microsoft Dynamics CRM Online subscription


Applies To: Dynamics CRM Online

If you’re an administrator who performs tasks associated with your organization’s subscription to Microsoft Dynamics CRM Online, this documentation is designed for you. Plus, it can also help other users to ramp up with CRM Online.

If you don’t have CRM Online, sign up for a free 30-day trial.

The topic is a roadmap of key administrative and deployment tasks, from adding and registering users through preparing the system for first use, and sending email to users inviting them to access the online service. There are links to step-by-step instructions for every task.


This documentation doesn’t include information about a federated deployment that allows single sign-on (SSO). For more information about identity federation and SSO with the Microsoft Online Services environment, see Prepare for single sign-on.

If you subscribe through Microsoft Online Services, you can also read about how Microsoft Dynamics CRM Online interacts with Microsoft Office 365. You will learn how this subscription provides you with a single location to manage your subscription to CRM Online and other Office 365 services.

More information:

To get a print version of this document, download Microsoft Dynamics CRM Online deployment, administration, and migration documentation.

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