Exchange Online Protection

The Help content for EOP administrators consists of the following top-level categories:

• Exchange Online Protection overview   Introduces how EOP works and provides links to additional information.

• EOP features   Provides a list of features that are available in EOP.

• Videos for getting started with EOP Introduces EOP with a series of videos that detail common set up tasks.

• Set up your EOP service   Provides steps for setting up your EOP service, and links to additional information.

• Switch to EOP from Google Postini, the Barracuda Spam and Virus Firewall, or Cisco IronPort   Describes the process for switching to EOP from another email protection product.

• Manage recipients and admin role groups in EOP   Describes how to manage recipients and how to assign users to admin role groups.

• Mail flow in EOP   Describes how to configure custom mail flow scenarios using connectors, how to manage domains associated with the service, and how to enable the Directory Based Edge Blocking (DBEB) feature.

• Best practices for configuring EOP   Describes recommended configuration settings and considerations for after you set up and provision your service.

• Messaging policy and compliance in EOP   Describes how to use Exchange Transport rules (custom filtering rules) to enforce specific company regulations and policies, and how to use auditing reports to track configuration changes to the service.

• Anti-spam and anti-malware protection   Describes spam filtering and malware filtering and shows how to customize them to best meet the needs of your organization. Also describes tasks that administrators and end users can perform on quarantined messages.

• Reporting and message trace in Exchange Online Protection   Describes the reports and troubleshooting tools that are available.

• Exchange admin center in Exchange Online Protection   Describes how to access and navigate through the Exchange admin center (EAC) management interface in order to manage your EOP service.

• PowerShell in Exchange Online Protection   Provides information about remote PowerShell, which lets you manage your EOP service from the command line.

• Help and support for EOP   Provides information about obtaining help and technical support.

The Help content for assisting EOP end users to manage spam consists of the following topics:

• Find and release quarantined messages as an end user   Describes how end users can find and release their own spam-quarantined messages in the spam quarantine user interface, and optionally report them as not junk to Microsoft.

• Use end-user spam notifications to release and report spam-quarantined messages   Similarly, this topic describes how end users can release their own spam-quarantined messages and optionally report them as not junk via end-user spam notification messages (which must be configured by your administrator).

• Submit spam, non-spam, and phishing scam messages to Microsoft for analysis   Describes the different ways end users can submit spam (junk) and non-spam (not junk) messages to Microsoft. This topic includes links to the reporting tools available in Microsoft Outlook and OWA.

• Submitting malware and non-malware to Microsoft for analysis   Describes how end users can submit malware that made it past the filters, or submit a file that was incorrectly identified as malware.

• End users can add specific users or domains to a safe sender list or a blocked sender list by configuring their junk email settings in Microsoft OWA or Outlook. Note that messages that are sent from blocked senders are marked as spam, not rejected, meaning that they can be retrieved from the Junk Email folder or quarantine (depending on where your admin has configured the service to send spam.) For more information, see the following links:

  • OWA: Block or allow (junk email settings)

  • Outlook: Overview of the Junk Email Filter

• Help and support for EOP   Provides information about obtaining help and technical support.

Check out our other Exchange and Office 365 content:

• Exchange Online

• Exchange Server 2013

• Exchange Server Hybrid Deployments

• Office 365 Message Encryption

If you have comments or questions about our topics or about the overall Help experience, we'd love to hear from you. Just send your feedback to Exchange Help Feedback. Your comments will help us provide the most accurate and concise content.