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Lync Online Administration and Management

Office 365

Applies to: Office 365

Topic Last Modified: 2014-12-12

This section describes the administration controls and support to customize Lync Online settings and keep an organization’s Lync Online environment up, running, and current. It includes information about self-service administration tools; Microsoft administration responsibilities and performance commitments; and service and product upgrades.

  • Lync Online does not provide the capability to manage dial plans or policies for Lync clients.

  • Lync Online does not support server-based custom development. Lync client APIs are the only supported development APIs for Lync Online. For more information, see Lync 2013 SDK Documentation.

  • For information about hybrid Lync Online and Lync Server 2013 deployments, see Lync Server 2013 Hybrid.

Although Microsoft directly controls all Lync Online data centers and is responsible for overall system performance, it can control only a portion of the elements that combine to provide the total experience for Office 365 users. Organizations themselves are responsible for the network connections to the data centers, the customer’s wide area network (WAN), and the customer's local area networks (LANs). Additionally, they are in charge of user devices and their configuration.

Lync Online therefore provides customer administrators with the following tools, described below, to manage several messaging-related tasks:

The Microsoft Office 365 portal is the website through which administrators and partners purchase and manage Office 365 services, and where users access and use Office 365 collaborative tools.

The Microsoft Office 365 admin center is the web portal from which each company’s service administrator can manage user accounts and settings for each of the Office 365 services to which they subscribe. From within the Office 365 admin center, administrators can follow links to the Lync admin center, where they can manage settings specific to Lync Online. For more information about getting up and running using the Office 365 admin center, see the following video: Introducing Office 365 Enterprise.

Lync Online provides a single unified management console that is optimized for management of on-premises, online, or hybrid deployments. The Lync admin center (LAC) is where administrators manage Lync-specific settings.

For more information about how to use the LAC to manage Lync Online, see Lync Online settings summary.

Using Windows PowerShell, administrators can connect to Lync Online to perform management tasks that are not available or practical using the LAC. For more information, see Using Windows PowerShell to Manage Lync Online.

Lync Online reporting features are located in the Office 365 admin center on the Reports page. The reports available for Lync Online include usage information for the following:

  • IM and audio sessions

  • Video, application sharing, and file transfer sessions

  • IM and audio/video conferences

  • Application sharing, web, and dial-in conferences

  • Active users

  • Total audio or video minutes

  • Total audio/video conferencing minutes

For more information, see Lync Online Reporting.

Lync Online customers benefit from periodic upgrades to the latest Lync technology, including new releases of Lync Server. These upgrades are made available at no additional charge, and help ensure that customers are using the latest Lync software.

After a major version of Lync is released by Microsoft, customers have up to 12 months to upgrade their service to the new release.

To view feature availability across Office 365 plans, standalone options, and on-premise solutions, see Lync Online Service Description.

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