Skype for Business Online Administration and Management

Office 365

Applies to: Office 365

Topic Last Modified: 2016-06-24

This section describes the administration controls and support to customize Skype for Business Online settings and keep an organization’s Skype for Business Online environment up, running, and current. It includes information about self-service administration tools; Microsoft administration responsibilities and performance commitments; and service and product upgrades.

  • Skype for Business Online does not provide the capability to manage dial plans or policies for Skype for Business clients.

  • Skype for Business Online does not support server-based custom development. Skype for Business client APIs are the only supported development APIs for Skype for Business. For more information, see Skype for Business Server 2015 SDK Documentation.

  • For information about hybrid Skype for Business Online and Skype for Business Server 2015 deployments, see Skype for Business Server 2015 Hybrid.

To see the latest Skype for Business Online Admin help topics and how-to's, see Skype for Business Online in Office 365 – Admin Help.

Although Microsoft directly controls all Skype for Business Online data centers and is responsible for overall system performance, it can control only a portion of the elements that combine to provide the total experience for Office 365 users. Organizations themselves are responsible for the network connections to the data centers, the customer’s wide area network (WAN), and the customer's local area networks (LANs). Additionally, they are in charge of user devices and their configuration.  They are also responsible for maintaining the required licensing per user for any desired feature, including, but not limited to, the ability to manage these features, for as long as the user needs access to the feature.

Skype for Business Online therefore provides customer administrators with the following tools, described below, to manage several messaging-related tasks:

The Microsoft Office 365 portal is the website through which administrators and partners purchase and manage Office 365 services, and where users access and use Office 365 collaborative tools.

The Microsoft Office 365 admin center is the web portal from which each company’s service administrator can manage user accounts and settings for each of the Office 365 services to which they subscribe. From within the Office 365 admin center, administrators can follow links to the Skype for Business admin center, where they can manage settings specific to Skype for Business Online. For more information about getting up and running using the Office 365 admin center, see the following video: Introducing Office 365 Enterprise.

Skype for Business Online provides a single unified management console that is optimized for management of on-premises, online, or hybrid deployments. The Skype for Business admin center is where administrators manage Skype for Business-specific settings.

For more information about how to use the Skype for Business admin center to manage Skype for Business Online, see Skype for Business Online settings summary.

Using Windows PowerShell, administrators can connect to Skype for Business Online to perform management tasks that are not available or practical using the Skype for Business admin center.

It's vital for customers to have an on-premises environment available with the necessary requirements to connect and use PowerShell. If you're not sure what those may be, definitely check out the Windows PowerShell System Requirements topic.

For more information, see Using Windows PowerShell to Manage Skype for Business Online.

Skype for Business Online reporting features are located in the Office 365 admin center on the Reports page. The reports available for Skype for Business Online include usage information for the following:

  • IM and audio sessions

  • Video, application sharing, and file transfer sessions

  • IM and audio/video conferences

  • Application sharing, web, and dial-in conferences

  • Active users

  • Total audio or video minutes

  • Total audio/video conferencing minutes

For more information, see Skype for Business Online Reporting.

Skype for Business Online customers benefit from periodic upgrades to the latest Skype for Business technology, including new releases of Skype for Business Server. These upgrades are made available at no additional charge, and help ensure that customers are using the latest Skype for Business software.

After a major version of Skype for Business is released by Microsoft, customers have up to 12 months to upgrade their service to the new release.

To view feature availability across Office 365 plans, standalone options, and on-premise solutions, see Skype for Business Online Service Description.

Comments or questions about this topic? Send your feedback to Office 365 Service Description Feedback. Need help with Office 365? Visit the Microsoft support center. Want to chat with a customer service representative? Go to the Select a plan page and click Chat now in the red banner at the top.