Scenario 9: Getting support

As a global administrator you can search help and community content, see active topics from the Office 365 community pages, view a real-time status report of the services health, download diagnostic tools, manage delegated administration, and file support tickets using the Office 365 administration portal.

Task 1: Viewing service health

You can view the status of your Microsoft Dynamics CRM Online and Office 365 services from the Service health page.

  1. In the left column, under Support, click Service Health.

  2. If necessary, expand the listing under each service by clicking the blue triangle. You can see that different aspects of the service are tracked individually.

    Note the meaning for the different icons.

    Office 365 Service Health page

  3. If the report you are viewing has any entries with the blue triangle in the corner, click the triangle to show more information about the event.

Task 2: Opening a service request

  1. Browse to, and sign in with your global administrator credentials.

  2. In the left column, under Support, click Overview.

    Note the link Dynamics CRM FAQs and that you can see the status of your support requests under Requests Summary.

    Office 365 Service Support page

  3. In the left column under Support, click Service Requests.

  4. Click New Request.

  5. Complete the Identify Issue fields, and then click Next.

    For Service, if you select Dynamics CRM Online, you will see a list of Microsoft Dynamics CRM related choices in Service area.

    Office 365 Service Request page

  6. Complete the Identify Issue fields, and then click Next.

  7. Complete the remaining steps in New service request.