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Change Management


Applies to: Office 365

Topic Last Modified: 2015-03-02

The Microsoft Office 365 change management team directs the process and procedures related to approval, scheduling, testing, and deployment of changes in the pre-production and production Office 365 infrastructure environments. The approach used in this service management function is built on the Information Technology Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF) standards, which aligns with the change management process used in most organizations.

This service description presents the change management practices that Microsoft has adopted for services provided under the Office 365 for enterprises for enterprises dedicated subscription plans. It specifically applies to the following Office 365 service offerings:

  • Exchange Online

  • SharePoint Online

  • Lync Online

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