Troubleshooting Outlook.Proxy Health Set


Applies to: Exchange Server 2013, Project Server 2013

Topic Last Modified: 2015-03-09

The Outlook.Proxy health set monitors the availability of the Outlook Anywhere proxy infrastructure on the Client Access server (CAS).

If you receive an alert that specifies that the Outlook.Proxy service is unhealthy, this indicates an issue that may prevent users from accessing their mail.

The Outlook.Proxy service is monitored by using the following probes and monitors.


Probe Health Set Dependencies Associated Monitors



Active Directory


For more information about probes and monitors, see Server health and performance.

This probe may fail for any of the following common reasons:

  • The application pool that is hosted on the monitored CAS is not working correctly.

  • The monitoring account credentials are incorrect.

  • The Domain Controllers are not responding.

It's possible that the service recovered after it issued the alert. Therefore, when you receive an alert that specifies that the health set is unhealthy, first verify that the issue still exists. If the issue does exist, perform the appropriate recovery actions outlined in the following sections.

  1. Identify the health set name and the server name in the alert.

  2. The message details provide information about the exact cause of the alert. In most cases, the message details provide sufficient troubleshooting information to identify the root cause. If the message details are not clear, do the following:

    1. Open the Exchange Management Shell, and then run the following command to retrieve the details of the health set that issued the alert:

      Get-ServerHealth <server name> | ?{$_.HealthSetName -eq "<health set name>"}

      For example, to retrieve the Outlook.Proxy health set details about, run the following command:

      Get-ServerHealth | ?{$_.HealthSetName -eq "Outlook.Proxy"}
    2. Review the command output to determine which monitor reported the error. The AlertValue value for the monitor that issued the alert will be Unhealthy.

    3. Rerun the associated probe for the monitor that is in an unhealthy state. Refer to the table in the Explanation section to find the associated probe. To do this, run the following command:

      Invoke-MonitoringProbe <health set name>\<probe name> -Server <server name> | Format-List

      For example, assume that the failing monitor is OutlookProxyTestMonitor. The probe associated with that monitor is OutlookProxyTestProbe. To run that probe on, run the following command:

      Invoke-MonitoringProbe Outlook.Proxy\OutlookProxyTestProbe -Server | Format-List
    4. In the command output, review the Result value of the probe. If the value is Succeeded, the issue was a transient error, and it no longer exists. Otherwise, refer to the recovery steps outlined in the following sections.

When you receive an alert from a health set, the email message contains the following information:

  • Name of the CAS that sent the alert

  • Full exception trace of the last error, including diagnostic data and specific HTTP header information

    Note   You can use the information in the full exception trace to help troubleshoot the issue.

  • The time and date when the issue occurred.

To troubleshoot this issue, follow these steps:

  1. Review the protocol logs on the CA servers. Protocol logs are located in the <exchange server installation directory>\Logging\HttpProxy\<protocol> folder on the CAS.

  2. Create a test user account, and then log on to the CAS by using the test user account. For example, log on by using: https:// <servername>/owa.

  3. Start IIS Manager, and then connect to the server that’s reporting the issue to determine the MSExchangeOABAppPool application pool is running on CAS server.

  4. Click Application Pools, and then recycle the MSExchangeRpcProxyAppPool application pool by running the following command from the Shell:

    %SystemRoot%\System32\inetsrv\Appcmd recycle MSExchangeRpcProxyAppPool
  5. Rerun the associated probe as shown in step 2c in the Verifying the issue still exists section.

  6. If the issue still exists, recycle the IIS service by using the IISReset utility.

  7. Rerun the associated probe as shown in step 2c in the Verifying the issue still exists section.

  8. If the issue still exists, restart the server.

  9. After the server restarts, rerun the associated probe as shown in step 2c in the Verifying the issue still exists section.

  10. If the probe continues to fail, you may need assistance to resolve this issue. Contact a Microsoft Support professional to resolve this issue. To contact a Microsoft Support professional, visit the Exchange Server Solutions Center. In the navigation pane, click Support options and resources and use one of the options listed under Get technical support to contact a Microsoft Support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.