Skype Cloud PBX

Office 365
 

Applies to: Office 365

Topic Last Modified: 2017-06-12

The Skype Cloud PBX call management system enables you to use Skype for Business and either your company's existing phone lines or the Skype for Business PSTN Calling service for inbound and outbound calls. With Skype Cloud PBX, your users can use Skype for Business to complete basic tasks such as placing, receiving, transferring, and muting or unmuting calls, from nearly anywhere that has Internet access.

Skype Cloud PBX allows you to replace your existing PBX system with a set of features that are directly delivered from Office 365 and tightly integrated into Microsoft's cloud productivity experience. You can choose a completely in-the-cloud experience, or a hybrid deployment that takes advantage of Skype Cloud PBX while keeping some functionality on your premises. For more information, see Plan your Cloud PBX solution in Skype for Business 2015.

To enable calls between your users and people outside of your organization, you can connect Skype Cloud PBX to the public switched telephone network (PSTN) in either of the following ways:

  • By using Skype for Business software on-premises to connect with your existing telephony infrastructure and configure on-premises PSTN connectivity, allowing for the customer’s existing numbers and PSTN service to be used by Skype Cloud PBX capability.

  • By purchasing a Skype Cloud PBX add-on license for your Office 365 users.

For more information about Skype Cloud PBX and its interoperability with PSTN calling and conferencing, see Plan Cloud PBX with on-premises PSTN connectivity in Skype for Business Server 2015 or Lync Server 2013. For more information about licensing options, see "Skype for Business Online Meeting Broadcast and PSTN Services Licensing Options" in Skype for Business Online Service Description.

Skype Cloud PBX includes the following features:

  • Auto Attendants provide an automated system for call treatment. Auto attendants interact with the callers by using speech recognition or DTMF (touchtone) input, and help to determine the destination of the call. Callers can be presented with a customized menu to support routing to different departments, or they can perform a directory search be routed directly to a person they are looking for. For more information about auto attendants, see What are Cloud PBX auto attendants? and Set up a Cloud PBX auto attendant.

  • Using Call answer/initiate (by name and number), you can answer inbound calls with a touch and place outbound calls either by dialing the full phone number or clicking a name in Skype for Business or Outlook.

  • Call delegation and call on-behalf enables you to make or answer calls on behalf of a manager you support. Notifications make it clear to all participants when calls are being answered or made for someone else.

  • Call forwarding and simultaneous ring allow you to set up forwarding rules so your calls can go with you anywhere, and you can forward calls to colleagues or to voicemail.

  • Call history allows you to keep track of all your conversations in one place, whether those conversations are from IMs, phone calls, or impromptu and scheduled meetings. Conversations are recorded in your call history and stored in Exchange.

  • Use call hold/retrieve when multiple calls occur at the same time. When you answer the next inbound call or place an outbound call, and your current call goes on hold automatically.

  • Call queues allow you to implement an automated call distribution system for incoming calls and match the caller with an available agent. Custom music on hold and custom prompts can be uploaded for use with a call queue. For more information about cloud queues, see Create a Cloud PBX call queue.

  • Call transfer (blind, consult, and mobile) transfers calls between your PC, IP phone, mobile device, or tablet.

  • With caller ID, calls from inside your company display a detailed caller ID that pulls information from your corporate directory, showing you a picture and job title instead of just a phone number.

  • Call waiting notifies you when a call comes in while you're on a call or in a meeting, giving you a quiet notification in addition to a regular notification, so you can accept the call or route it to voicemail.

  • Camp-on allows you to tag people who are currently unavailable and get notified when their presence changes and they’re ready to take phone calls.

  • Clients for PC, Mac, and Mobile gives you calling features on devices from tablets and mobile phones to PCs and desktop IP phones.

  • Device switching enables you to play your call or meeting on another device.

  • Use distinctive ringing to play different ringtones for the different types of calls you get every day, so you quickly know who is calling you.

  • Do-not-disturb routing controls your inbound communications with presence, enabling you to block all incoming communication except from those you specifically indicate.

  • Enterprise calendar call routing allows you to use your Exchange calendar business hours to enable or disable call forwarding and simultaneous ringing in Skype for Business.

  • Integrated dial-pad allows you to dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.

  • Music on hold plays music when you place a call on hold, so your callers know you’re still there and the call hasn’t accidentally dropped.

  • Qualified IP desk phones allows you to choose from a large variety of desk phones that are compatible with Skype for Business.

  • Skype and federated calling enables you to search for anyone in the Skype directory, then securely connect, communicate, and collaborate with them.

  • Team calling sends your calls to your team either immediately or after a set time period.

  • Using video call monitor, you can see the speaker’s name and video stream in a small floating window, so you’re always ready to respond to any questions.

  • Voicemail includes personalized greeting, message waiting indicator, and reply with call. You can have all of your voicemail deposited in your Exchange mailbox and made available through Skype for Business on your PC, mobile device, and IP phone.

Skype Cloud PBX is available worldwide for the following clients and phones as part of the Office 365 Enterprise E5 suite, or as an add-on to Office 365 Enterprise E1, Office 365 Enterprise E3, or Skype for Business Online Plan 2.

 

Rich clients

Mobile clients

IP phones

All supported PC and Mac clients in Office 365

Skype for Business clients for:

  • iOS

  • Android

  • Windows Phone

For the set of devices supported with Skype Cloud PBX, see the Cloud IP Phones catalog and Getting phones for Skype for Business Online.

Comments or questions about this topic? Send your feedback to Office 365 Service Description Feedback. Need help with Office 365? Visit the Microsoft support center. Want to chat with a customer service representative? Go to the Select a plan page and click Chat now in the red banner at the top.

 
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