Eligible Services and Plans

 

Topic Last Modified: 2017-03-27

When you purchase any of these services through an eligible plan, Microsoft helps you onboard them to Office 365 and start making use of them.

  • You can get help through the Office 365 admin center or the FastTrack site. To get help through the Office 365 admin center, your admin signs into the admin center and then clicks the Need help? widget. To get help through the FastTrack site, sign in, click Services, and complete the Request Assistance for Office 365 form.

    NoteNote:
    If you have a partner listed in your Office 365 tenant, you won’t see this option. Please consult your partner for assistance.
  • Partners can also get help through the FastTrack site on behalf of a customer. To do so, the partner signs in to the site, selects the customer record, clicks Services, and completes the Request Assistance for Office 365 form.

  • You can also ask for FastTrack Center help from the FastTrack site in the list of available services for your tenant.

NoteNote:
Your on-premises environment must pass the FastTrack Center checks before Microsoft can offer any help.

FastTrack Center provides assistance for the following Office 365 services:

  • Exchange Online

  • SharePoint Online

  • OneDrive for Business

  • Skype for Business Online

  • Microsoft Teams

  • Power BI

  • Project Online

  • Yammer Enterprise

  • Office 365 ProPlus

Your services are eligible if you purchase at least 50 licenses for an Office 365 tenant using one of the following plans (including equivalent Office 365 Germany plans):

Office 365

  • Office 365 Business

  • Office 365 Business Essentials

  • Office 365 Business Premium

  • Office 365 Education E5

  • Office 365 Enterprise E1

  • Office 365 Enterprise E3

  • Office 365 Enterprise E4

  • Office 365 Enterprise E5

  • Office 365 Enterprise K1

  • Office 365 US Government G1

  • Office 365 US Government E3

  • Office 365 US Government E4

  • Office 365 US Government K1

  • Office 365 Nonprofit Business Essentials

  • Office 365 Nonprofit Business Premium

  • Office 365 Nonprofit E1

  • Office 365 Nonprofit E3

  • Office 365 ProPlus

Secure Productive Enterprise

  • Secure Productive Enterprise E3****

  • Secure Productive Enterprise E5****

Exchange Online

  • Exchange Online Plan 1

  • Exchange Online Plan 2

  • Exchange Online Kiosk

  • Exchange Online Advanced Threat Protection

Power BI

  • Power BI Standard

  • Power BI Pro

Project Online

  • Project Online Essentials

  • Project Online Professional

  • Project Online Premium

SharePoint Online

  • SharePoint Online Plan 1

  • SharePoint Online Plan 2

OneDrive for Business

  • OneDrive for Business with Office Online

Skype for Business Online

  • Skype for Business Cloud PBX

  • Skype for Business PSTN Calling

  • Skype for Business PSTN Conferencing

  • Skype for Business Online Plan 1

  • Skype for Business Online Plan 2

Yammer

  • Yammer Enterprise

These plans are not eligible.

  • Exchange Online Archiving*

  • Exchange Online Protection

  • Microsoft Office 365 Dedicated and ITAR/Federal Plans

  • Office 365 Education for Faculty**

  • Office 365 Education for Students**

  • Office 365 ProPlus for Faculty**

  • Office 365 ProPlus for Students**

  • Office 365 operated by 21Vianet***

*FastTrack guidance for this plan is available when its obtained through an eligible plan, like Enterprise E3 and E5.

**Contact your Microsoft account team for additional details related to onboarding and migration assistance.

***For more information on the FastTrack Benefit for Office 365 operated by 21Vianet, contact 21Vianet support.

**** Available only for FastTrack-eligible cloud services and features.

Customers who purchase at least 20,000 licenses for an Office 365 tenant are eligible services from the FastTrack Center. For more information, see Appendix B: FastTrack Center Additional Benefit.

Comments or questions about this topic? Send your feedback to Office 365 Service Description Feedback. Need help with Office 365? Visit the Microsoft support center. Want to chat with a customer service representative? Go to the Select a plan page and click Chat now in the red banner at the top.

 
Show: