Use the Dynamics 365 service admin role to manage your tenant

Dynamics CRM 2016
 

Updated: August 21, 2017

Applies To: Dynamics 365 (online), Dynamics CRM Online

To help you administer Dynamics 365 (online), you can assign users to manage Dynamics 365 at the tenant level without having to assign the more powerful Office 365 global admin privileges.

Users with the Dynamics 365 (online) service admin role can:

  • Sign in to and manage multiple Dynamics 365 (online) instances. If an instance uses a security group, a service administrator would need to be added to the security group in order to manage that instance.

  • Perform admin functions in Dynamics 365 because they have the Dynamics 365 system admin role. The service admin must be assigned a Dynamics 365 license.

A Dynamics 365 (online) service admin cannot do functions restricted to the Office 365 global admin such as manage user accounts, manage subscriptions, access settings for Office 365 apps like Exchange or SharePoint.

System_CAPS_noteNote

The Dynamics 365 (online) service admin can manage instances of version 8.1 (Microsoft Dynamics CRM Online 2016 Update 1) or later.

Dynamics 365 service admin

Here's a matrix of what's available with the various Office 365 roles.

Office 365 role / feature

Backup & restore

Sandbox copy

Configure new instances

Manage an instance

Add Dynamics 365 licenses

Approve Dynamics 365 emails

Access support requests

Access Service health

Access Message center

Office 365 global admin

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Exchange admin

n/a

n/a

n/a

n/a

n/a

Yes with Dynamics 365 system admin role

n/a

Yes

Yes

Office 365 service admin

No

No

No

No

No

No

Yes

Yes

Yes

Office 365 user with Dynamics 365 system admin role*

 

Yes

No

No

Yes

No

No

No

Only in Dynamics 365 admin center

No

Dynamics 365 service admin with Dynamics 365 system admin role

Yes

Yes

Yes

Yes

No

No

Yes

Yes

Yes

 

*To access the Dynamics 365 Administration Center with these roles, you'll need to sign in directly. See Direct sign in to the Dynamics 365 Administration Center.

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