Preview feature: Use Azure text analytics with Microsoft Dynamics 365

Applies To: Dynamics 365 (online)

You want your customer service reps to resolve cases quickly and with high customer satisfaction. Using the Microsoft Azure text analytics service with Microsoft Dynamics 365, you can set up a text analytics connection to automatically provide your support staff with more relevant solutions from knowledge articles, system-suggested similar cases, and system-generated topic analysis. Similarly, relevant documents can be automatically surfaced to your sales staff as they work in certain records, such as a big opportunity, by using Document Suggestions.

• For more information about knowledge article suggestions, see Automatically suggest knowledge articles.

• For more information about similar cases, see Suggest similar cases for a case.

• For more information about topic analysis, see Topic analysis.

• For more information about Document Suggestions, see Enable document suggestions.