Secure your mobile data with Microsoft Dynamics 365 apps for Good

  • Article

As of December 3, 2018, Microsoft Dynamics 365 for Blackberry App is deprecated and will be removed from the iOS App Store on October 31, 2019. For more information, Dynamics 365 for Blackberry is deprecated .

Dynamics 365 for Good, integrated with Good Dynamics, protects your Customer Engagement data even if you lose or leave your mobile device somewhere. For example, if you leave your device in a taxi cab and can’t get it back right away, your Customer Engagement data is protected by Good encryption. If you lose your device entirely, just notify your admin, who can remotely wipe your Dynamics 365 for Good data from your device.

This app is intended for use only with Good Dynamics server software and services from Good Technology. If you’re not using Good Dynamics, download Dynamics 365 for phones or Dynamics 365 for tablets instead from the Apple App store.

Download the Microsoft Dynamics 365 apps for Good app

You can download the Dynamics 365 for Good app from the Apple App store. You can also find the app on the Good Dynamics Marketplace.

Important

Dynamics 365 for Good requires iOS 7.0 or later. To use the app on an iPad, you need Dynamics CRM 2015 or later. To use the app on an iPhone, you need Dynamics CRM Online 2015 Update 1 or later or Microsoft Dynamics 365.

Start and sign in to the Microsoft Dynamics 365 apps for Good app

  1. Open the Dynamics 365 for Good app.

  2. When prompted, type in your email address and Good access key. (If you don’t have a Good access key, contact your Good admin to get one.) Instead, the sign-in screen might ask for your Auth Delegate or password for other Good apps you might have installed for easy activation.

  3. When prompted, select a Good security password.

  4. On the Let’s get set up! screen, enter your company’s Customer Engagement web address.

    Dynamics 365 for tablets Let's get started screen for iPad

  5. Tap the Arrow button in the lower right corner to continue.

  6. When prompted, type in your Customer Engagement credentials.

    Now that you’re signed in to the Dynamics 365 for Good app, check out the CRM for Phones and Tablets User’s Guide to find out all you can do.

Accessing email and other apps through Microsoft Dynamics 365 apps for Good

If you get an alert when you try to use email or other apps through Dynamics 365 for Good, your admin may be controlling communication to these apps for security purposes. Contact your Good admin to find out which apps your company uses in conjunction with Dynamics 365 for Good, along with any settings that need to be configured.

Information for admins

For a list of supported phones and tablets, see the compatibility information in TechNet: Support for Dynamics 365 for phones and Dynamics 365 for tablets.

For information on what your enterprise needs to do before using Dynamics 365 for Good, see TechNet: Set up Dynamics 365 for phones and Dynamics 365 for tablets.

If you’re having problems with the app, see TechNet: Troubleshooting and things to know about Dynamics 365 for phones and tablets.

Note

Can you tell us about your documentation language preferences? Take a short survey.

The survey will take about seven minutes. No personal data is collected (privacy statement).