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Office 365

Applies to: Office 365

Topic Last Modified: 2016-02-12

If you are using Office 365 operated by 21Vianet, Blackberry Business Cloud Services (BBCS) is not available, but you can use Microsoft Exchange ActiveSync devices or an offering from Research in Motion (RIM, the BlackBerry wireless email solution) to run Blackberry Enterprise Server (BES).

BlackBerry® smartphones can access email and documents in Office 365.

BlackBerry 10 smartphones can connect to Exchange Online directly using Microsoft Exchange ActiveSync.

There are two options for connecting BlackBerry 7 and earlier smartphones to Exchange Online:

  • BlackBerry® Business Cloud Services (BBCS) from BlackBerry   BBCS applies BlackBerry technology and functionality to provide email, calendar, and personal information management on BlackBerry smartphones. The service, which BlackBerry hosts, licenses, and supports, directly links Microsoft Exchange Online with BlackBerry smartphones. BBCS is available at no additional charge to certain Office 365 plan subscribers. It works with BlackBerry 7 and earlier smartphones on business or consumer data plans. Administrators can perform cloud-based provisioning and management of BlackBerry 7 and earlier smartphones within the BBCS environment.

    Key features include:

    • Mobile access to synchronized email, calendar, contacts, tasks, and more.

    • A web-based interface that provides tools for administrators to perform common tasks like resetting passwords or finding, locking and wiping lost or misplaced smartphones.

    • An integrated single sign-on between Office 365 and BBCS that gives users self-service options to manage their smartphones.

    • Access to Exchange Online and Microsoft SharePoint Online.

    BBCS is a service hosted, licensed, and supported by BlackBerry. For more information, including a feature and technical overview, see Blackberry Business Cloud Services.

  • BlackBerry® Internet Service (BIS)   The BIS service allows BlackBerry users to access their email accounts over the Internet through IMAP or POP. BIS does not provide the same capabilities as BBCS. Office 365 subscribers using all plans except for Kiosk plans access their mailboxes by using IMAP; Kiosk subscribers use POP.

    BIS is a BlackBerry data service tier available through mobile operators around the globe. BIS enables push email to your BlackBerry 7 or earlier smartphone at no additional cost. To set up BIS to use with Exchange Online, your mobile operator will request your Microsoft Outlook Web App address, which is determined by the storage location of your Office 365 data. For information about BIS capabilities and fees, see your mobile operator.

    Users that connect to their accounts using IMAP or POP connections can only synchronize their email using a wireless connection. For information about how BIS users can synchronize the contacts and calendar between their BlackBerry smartphones and their accounts using a wired connection, see BlackBerry Desktop Software at the BlackBerry Web site.

For more information about mobile devices, see Set up email on a BlackBerry.

For Microsoft SharePoint Online access, BlackBerry users can use the native browser on their BlackBerry smartphone to access SharePoint Online sites. BlackBerry users can view Word, Excel, and PowerPoint documents using Office Online rendering in the mobile browser.

To view feature availability across Office 365 plans, see Office 365 Platform Service Description.

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