Privacy, Security, and Transparency

Office 365
 

Applies to: Office 365

Topic Last Modified: 2016-02-12

NoteNote:
The information in this article applies to worldwide versions of Office 365. If you are using Office 365 operated by 21Vianet, see the 21Vianet website.

Microsoft values the partnerships we have with our customers and places great emphasis on protecting the privacy and security of customer data. For more information, see the Microsoft Trust Center.

To learn about how Microsoft Office 365 protects the privacy of your data, see Privacy.

For specific steps Enterprise, Business, Government, and Education admins can take to configure Office 365 privacy settings, see Advanced Privacy Options for Administrators.

For information about security and privacy for other Microsoft services, including Office 365 ProPlus, see To which online services does the Trust Center apply?

To learn how Microsoft delivers Office 365 services securely and reliably, see Security.

As an Office 365 customer, you can find out where your data resides, who at Microsoft can access it, and what we do with that information internally. For more information, see Transparency.

Electronic discovery, or eDiscovery, is the process of identifying and delivering electronic information that can be used as evidence in legal cases. Office 365 Advanced eDiscovery builds on the existing set of eDiscovery capabilities in Office 365, allowing you to analyze large, unstructured data sets and reduce the amount of data that's relevant to a legal case. You can use the Search feature in the Office 365 Compliance Center to perform an initial search of all the content sources in your organization to identify and collect the data that might be relevant to a specific legal case. You can then analyze that data by applying the text analytics, machine learning, and relevance/predictive coding capabilities of Advanced eDiscovery. For more information, see Office 365 Advanced eDiscovery.

As an Office 365 admin, you can use Customer Lockbox to control how a Microsoft support engineer accesses your data during a help session. In cases where the engineer requires access to your data to troubleshoot and fix an issue, Customer Lockbox allows you to approve or reject the access request. If you approve it, the engineer is able to access the data. Each request has an expiration time, and once the issue is resolved, the request is closed and access is revoked.

Customer Lockbox is included in the Office 365 Enterprise 5 plan, or you can purchase a separate subscription with any other Office 365 Enterprise plan. For more information, see Office 365 Customer Lockbox Requests.

Exchange Online Advanced Threat Protection is a cloud-based email filtering service that helps protect your organization against malware and viruses. ATP includes the Safe Links and Safe Attachments features. Safe Links proactively protects your users from malicious hyperlinks in a message, providing protection every time the link is clicked. Safe Attachments protects against unknown malware and viruses, routing all messages and attachments that don't have a known virus/malware signature to a special environment where ATP can detect malicious intent. For more information about ATP, see Exchange Online Advanced Threat Protection Service Description.

To view feature availability across Office 365 plans, see Office 365 Platform Service Description.

Comments or questions about this topic? Send your feedback to Office 365 Service Description Feedback. Need help with Office 365? Visit the Microsoft support center. Want to chat with a customer service representative? Go to the Select a plan page and click Chat now in the red banner at the top.

 
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