Service Level Agreement

Office 365
 

Applies to: Office 365

Topic Last Modified: 2017-04-24

We provide financial backing to our commitment to achieve and maintain the service levels for each service. If we do not achieve and maintain the service levels for each service as described in the Service Level Agreement, then you may be eligible for a credit towards a portion of your monthly service fees. To learn more about our Service Level Agreements for the services, download the Service Level Agreement for Microsoft Online Services. For overview information about system uptimes, as well as security, privacy, and compliance information, see Transparent operations from Office 365.

See the 21Vianet Service Level Agreement and the Online Services Standard Agreement for Office 365 operated by 21Vianet.

Note Note:
Office 365 operated by 21Vianet is a service offered and operated only in China. This service is powered by technology that Microsoft has licensed to 21Vianet. For more information, see Learn about Office 365 operated by 21Vianet.

To view feature availability across Office 365 plans, see Office 365 Platform Service Description.

Comments or questions about this topic? Send your feedback to Office 365 Service Description Feedback. Need help with Office 365? Visit the Microsoft support center. Want to chat with a customer service representative? Go to the Select a plan page and click Chat now in the red banner at the top.

 
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