Service Level Agreement
Applies to: Office 365
Topic Last Modified: 2017-04-24
We provide financial backing to our commitment to achieve and maintain the service levels for each service. If we do not achieve and maintain the service levels for each service as described in the Service Level Agreement, then you may be eligible for a credit towards a portion of your monthly service fees. To learn more about our Service Level Agreements for the services, download the Service Level Agreement for Microsoft Online Services. For overview information about system uptimes, as well as security, privacy, and compliance information, see Transparent operations from Office 365.
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To view feature availability across Office 365 plans, see Office 365 Platform Service Description.