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Content Index

Microsoft IT Showcase

Welcome to an insider's view of the Microsoft enterprise IT environment. Here you'll find a complete list of content on Microsoft IT's best practices and lessons learned as we plan for, develop, deploy, and manage Microsoft products in our own global enterprise.


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  • 5 IT Strategies for App Creation and Delivery
    Published: 06/26/2014
    Read how Microsoft IT is embracing the Social, Mobile, Analytics, Cloud, and other megatrends to create a platform that streamlines the creation and delivery of applications that enhance user experiences; promote anytime, anywhere productivity; and reflect a more agile approach to delivery.
    Article

A - C

  • A quick video tour of the OneNote app
    Published: 08/24/2015 Updated: 09/08/2015
    Microsoft's Jason Draime takes you on a quick tour of the OneNote modern app where you can use the radial wheel to create lists and format on the fly, use a stylus to transcribe your handwriting, and take a quick picture to upload to your Notebook. This readiness guide brought to you by Microsoft IT aims to help you be more productive and inspire an all-digital culture within Microsoft.
    Readiness Guide

  • Achieving Excellence in Designing and Maintaining SQL Server Transactional Replication Environments
    Published: 06/21/2012
    Microsoft IT protects against unplanned Transactional Replication outages and issues by using best practices and proactive monitoring. This results in increased stability, simplified management and improved performance of transactional replication environments.
    Technical White Paper

  • Advancing cybersecurity strategy at Microsoft
    Published: 11/30/2015
    The rise in sophisticated cyberattacks and corresponding impact drives the need for advanced solutions to help companies discover, respond to, and recover from attacks. More than ever, rigorous execution of vulnerability remediation, configuration, and change management is the most effective preventative measure for an organization. As the technology industry continues to embrace a mobile-first, cloud-first era, Microsoft must continue to advance risk management and security controls, and balance unparalleled security threats with business requirements.
    Article

  • Advancing Growth in New and Emerging Markets through IT
    Published: 07/28/2014
    Microsoft has identified new and emerging markets (NEMs) as a focus of future growth. This article is intended for Business Decision Makers (BDMs), IT Decision Makers, and Chief Executives to help them understand Microsoft ITs response to the potential of these markets. The article first describes how Microsoft identified markets for focus. It then shows how Microsoft Information Technology (Microsoft IT) used cross-function teams to identify gaps in user experience, and how those gaps were prioritized and tracked for improvements. The article concludes with a discussion of the resulting benefits of this data-driven analysis, and how Microsoft IT plans to apply and revise the model and its applications.
    Article

  • The agile development process for building out BI at Microsoft
    Published: 05/07/2015
    Jeff Melton discusses how Microsoft IT uses the Agile Development process for Self-Service BI. Learn about the impact self-service business intelligence capabilities have on business analysts, IT organizations as well as the overall business and learn how Microsoft utilizes Agile Development best practices to ensure a smooth ROI.
    TechNet Radio

  • Align Enterprise Social Tools with Business Needs
    Published: 04/06/2015
    In this article, Microsoft IT looks at social tools such as Yammer as an additional tool in the enterprise suite. At Microsoft, social tools improve and optimize business processes while increasing transparency and agility.
    Article

  • Aligning the IT Organization to Deliver Modern Applications
    Published: 07/24/2014
    The recent creation of app stores containing small, focused apps, available across a range of consumer devices, has created challenges for Information Technology (IT) departments in many organizations. In order to address these challenges, Microsoft IT created a centralized app certification process and single app portfolio, both managed from a single point. This provided a mechanism for Microsoft to provide apps developed in an agile software development environment, to distribute these apps to users across a range of devices, and to still maintain control in terms of functionality, security, and regulatory and corporate compliance.
    Business Case Study

  • Architecting your network for successful Azure adoption
    Published: 10/07/2015 Updated: 05/10/2016
    Microsoft IT experienced network-related challenges as it moved its application portfolio to the public cloud. To address these challenges, it took a series of steps to improve network performance and reliability, which included analyzing network traffic flow changes, redesigning the corporate network edge to the Internet, and adding ExpressRoute connections for Microsoft Azure.
    Technical Case Study

  • Be productive anywhere with Office 365
    Published: 09/23/2015 Updated: 09/29/2015
    You are busy and need to be productive whether you are at your office, on the road, or at home. By installing Microsoft Office 365 for Business on your PC, tablet, and smartphone, you can keep up with your email and calendar, and work on documents, wherever you are. With your Microsoft Office 365 account, your documents, preferences, and other settings follow you across the PCs, tablets, smartphones, and even web browsers that you use. So at any time, anywhere, you can pick up right where you left off.
    Productivity Guide

  • Best Practices for Deploying Virtual Machines using Hyper-V Virtualization Technology
    Published: 03/16/2009
    Microsoft IT virtually deploys more than 80% of new servers using Windows Server 2008 Hyper-V. To ensure optimal performance, Microsoft IT has developed configuration best practices, based on the application workloads or services being provided by the virtual machines.
    Technical Case Study

  • Become a Pro in SharePoint Online
    Published: 08/24/2015 Updated: 09/08/2015
    Discover some key SharePoint Online ribbon functions to help you be more productive: add a list, a new view, or an alert to a file to receive notification updates, and sync your SPO document library to your Outlook. This readiness guide brings tips and tricks from Microsoft IT that improve digital productivity and help create an all-digital culture within Microsoft.
    Readiness Guide

  • BI Solutions in the Service Delivery Organization of Microsoft
    Published: 08/19/2014
    Microsoft IT improves productivity, governance, security, and compliance by incorporating Business Intelligence solutions into Microsoft IT Solution Delivery organization. With Tom McCleery and Brad Sutton.
    TechNet Radio

  • Building a Modern Role Guide App to Manage Training and Compliance
    Published: 08/25/2014
    Role Guide is an immersive modern app and seamless learning experience for Microsoft employees that helps HR target the right training courses to the right audience.
    Video

  • Building for the Modern Web - Leveraging IE11 Developer Tools to Build Modern LoB Applications
    Published: 12/27/2013
    Learn how the IE LOB App Development team is using new developer tools to build, automate and test line of business applications. The IE LOB App Dev team brings many best practices to the table including directly testing our apps in browser for different form factors and devices like phone and tablet, testing for different browsers or even different version of browsers, identifying memory leaks to improve performance and leveraging F12 tools that drive modernization in the enterprise.
    TechNet Radio

  • Building a Microsoft Dynamics CRM Platform to Manage Business Processes
    Published: 12/26/2012
    Microsoft Information Technology (Microsoft IT) oversaw the development of Microsoft Incident Management Operations System (MIMOS), an integrated operations management solution based on Microsoft Dynamics CRM and OpenText MBPM.
    Technical Case Study

  • Building Reusable APIs in a Mobile First, Cloud First Business Environment
    Published: 02/23/2015
    Microsoft IT uses hybrid cloud architecture to leverage the benefits of cloud computing and to improve line of business application development by eliminating monolithic applications that require high levels of maintenance and developer involvement. The Middle Tier Services team at Microsoft IT created a comprehensive set of guidelines and implementation methods that is designed to reduce complexity, increase consistency in delivery, and decrease the total cost of ownership for line of business applications.
    Technical Case Study

  • Capture and Share Whiteboard Photos with your Surface with Windows RT
    Published: 02/08/2013
    The portability and long battery life of your Surface with Windows RT device make it easy to carry with you to meetings. Using Microsoft OneNote, Microsoft Outlook 2013 and your tablet’s built-in camera, you can easily capture and share pictures of the whiteboard diagrams from your meetings.
    Work Smart Guide

  • Cloud-Based StorSimple Reduces Expenses and Minimizes Risk
    Published: 07/28/2014
    Storage backup and recovery in the cloud saves organizations significant operational and capital expense compared to the use of traditional backup methods. StorSimple provides an intelligent storage-management logic with which to store files locally or in Microsoft Azure, based on each file's usage frequency. To test this ability in a production environment, Microsoft IT built a StorSimple solution for a typical workload, and realized 44 percent operational savings.
    Article

  • Cloud migration wisdom from Microsoft IT
    Published: 12/04/2015
    When an enterprise moves to the cloud, it’s an opportunity to clean house – get rid of unused data and prioritize what will move. Senior Program Manager Jim Adams, who was hands-on in moving Microsoft IT to the cloud, shares useful, important insights that will help others make the transition effectively.
    Video

  • Cloud Offering Provides Modern, Mobile Conference Experience
    Published: 10/09/2014
    Microsoft IT leverages Visual Studio tools and Microsoft Azure to create Meeting Companion, a Software as a Service (SaaS) offering that improves the conference experience for Microsoft employees. Attendees have easy access to event information via their Windows Phone. Administrators have an easy-to-use interface and templates that facilitate creating and customizing a new event application.
    Technical Case Study

  • Cloud Powered Modern Applications Increase IT Showcase Content Discoverability
    Published: 10/09/2014
    Microsoft IT utilizes the rich, easy-to-use development environment in Visual Studio and Microsoft Azure to create an amazing mobile experience for accessing IT Showcase content. The modern Microsoft IT Showcase app provides users—both internal Microsoft users and external users—with increased discoverability and easy access to all IT Showcase content from any Windows device.
    Technical Case Study

  • Collaborating by Using SharePoint Server 2010
    Published: 11/30/2010 Updated: 05/14/2014
    Microsoft SharePoint Server 2010 helps people share files and collaborate. It’s designed to work effectively with other technologies, including the Microsoft Office applications. Use this guide to learn about the features and capabilities of SharePoint Server 2010.
    Work Smart Guide

  • Consumerization of IT
    Published: 02/18/2013
    People want to use their personal devices to work, often outside of core business hours, but also want the flexibility to utilize the same technologies and applications at work that they use on their personal time. This blending of consumer and enterprise technologies is the Consumerization of IT, and it has led many organizations to rethink their business models to promote agility and flexibility for their employees.
    Quick Reference Guide

  • Consumerization of IT at Microsoft: Adapting to Change
    Published: 03/13/2014
    Microsoft is an environment of change, with the latest software and hardware advances constantly pushing the boundaries of corporate IT’s charter. To effectively manage both users’ expectations and the mandates of information security, Microsoft IT needed to develop a programmatic approach to technology adoption—one that would foster innovation without increasing risks by introducing uncontrolled technologies. This is particularly true when considering the impacts of trends in Bring Your Own Device (BYOD) scenarios.
    Business Case Study

  • Cortana for Windows 10
    Published: 06/29/2015 Updated: 09/08/2015
    Cortana is your personal digital assistant in Windows 10. She gets to know you and helps you get things done, letting you interact with her in a way that’s easy and natural. She can search the web, find things on your PC, show you the local news and weather, and provide reminders based on time or location. Just tell Cortana what you want, and she’ll be there to help you out.
    Readiness Guide

  • Creating a Self Service Model for BI@Microsoft
    Published: 08/29/2014
    Hear how IT created their data governance, federation and self-service BI model at Microsoft. With Kirkland Barrett and Brad Sutton.
    TechNet Radio

  • Creating a Portable Windows 10 Environment with Windows To Go
    Published: 07/21/2015 Updated: 09/08/2015
    You can use Windows To Go, a feature in Windows 10 Enterprise (and previous versions), to provision a USB drive with a complete and managed Windows 10 system image. You can insert the USB drive (known as a Windows To Go workspace) into a managed or unmanaged Windows 10 host computer to boot and run a managed Windows 10 system. You don’t have to install any software on the host computer to use the Windows To Go workspace.
    Readiness Guide

  • Creating a Portable Windows 8 Environment with Windows To Go
    Published: 12/28/2012 Updated: 05/16/2014
    Windows To Go is a new feature in the Windows 8 Enterprise operating system that you can use to provision a USB drive with a complete, managed Windows 8 system image. You can insert the USB drive (known as a Windows To Go workspace) into any Windows 7–based or Windows 8–based host computer to boot and run a managed Windows 8 system without installing any software on the host computer. This guide shows you how to create a Windows To Go workspace.
    Work Smart Guide

D

  • Data-driven engineering improves customer satisfaction
    Published: 08/10/2015
    Microsoft IT used data-driven engineering to improve discoverability of content and increase customer satisfaction on one of the highest traffic sites on microsoft.com. Data-driven engineering let the team make truly informed decisions and implement frequent changes proactively.
    Technical Case Study

  • Delivering an Extensible CRM Solution Using Agile Development
    Published: 01/04/2013
    Microsoft Information Technology (MSIT) worked with the Microsoft Sales, Marketing and Services Group (SMSG) to rapidly develop and deliver Small and Medium Business for Dynamics CRM (SMB CRM), a new management application for sales leads. The application, which is used internally at Microsoft, collects and manages incoming leads from SMB accounts, and routes the leads to telesales call centers.
    Technical Case Study

  • Delivering Results: Deploying Unified Device Management at Microsoft
    Published: 10/10/2013 Updated: 08/07/2015
    Learn how Microsoft IT planned and approached change management concerns for key audiences when implementing unified device management.
    TechNet Radio

  • Delivering Results - How Microsoft IT Deployed Windows 8.1
    Published: 12/26/2013
    How Microsoft IT deployed Windows 8.1 to over 20,000 computers in the beta phase of the product. Understand how easy it was to upgrade from the earlier version of Windows to Windows 8.1 using self installs as well as System Center Configuration Manager.
    TechNet Radio Session

  • Deploying Microsoft BitLocker Administration and Monitoring 2.0 at Microsoft
    Updated: 06/27/2013
    Microsoft IT wanted to implement Microsoft BitLocker Administration and Monitoring (MBAM) 2.0 to reduce operational costs and take advantage of the increased functionality for provisioning, monitoring, reporting, and integration tasks. Microsoft IT planned and implemented MBAM 2.0 as an upgrade to their existing MBAM 1.0 infrastructure while maintaining service availability and BitLocker functionality. The MBAM 2.0 environment provides a more manageable and user-friendly BitLocker experience for both end users and Microsoft IT.
    Technical Case Study

  • Deploying Microsoft Virtual Desktop Infrastructure Using Thin Clients
    Published: 12/29/2014
    To provide cost-effective, reliable desktop services and standardization within a new technical support center, Microsoft IT created a thin client Virtual Desktop Infrastructure (VDI).
    Business Case Study

  • Deploying Windows 10 at Microsoft as an in-place upgrade
    Published: 12/14/2015
    As the "First and Best" customer of the Windows Devices Group, Microsoft IT recently deployed Windows 10 to 96,000 distributed users at Microsoft. The deployment included both remote users and users on the corporate network and was completed in nine weeks. To improve on past operating system deployments, Microsoft IT deployed Windows 10 as an in-place upgrade that maintained productivity and offered a consistent user experience.
    Technical Case Study

  • Developing a mobile solution for Microsoft Treasury transactions
    Published: 08/10/2015 Updated: 08/11/2015
    Microsoft IT and the Microsoft Treasury group partnered to deliver a modern solution for wire requests and financial approvals. The solution enables business to be conducted securely through the cloud, increasing productivity and ensuring that key transactions are approved rapidly and processed efficiently.
    Technical Case Study

  • Designing Infrastructure Management for the New Era of IT
    Published: 05/14/2014
    To meet the changing needs of IT at Microsoft, the infrastructure management function underwent a service model redesign that shifted the focus from technology-focused teams to teams that are aligned to IT services and disciplines.
    Article

  • Developing Cloud Based Automation for Azure VM Migrations and Self-Service Infrastructure
    Published: 07/16/2014
    How do you approach infrastructure management in the cloud. Learn how Microsoft IT has developed and implemented automation tools to enable self-service cloud provisioning. Provisioning times have decreased from 5+ days to 20 minutes while maintaining OS standards and compliance.
    TechNet Radio

  • Digital Crimes Unit Uses Microsoft Data Analytics Stack to Catch Cybercriminals
    Published: 03/25/2015
    Microsoft’s Digital Crimes Unit consistently leverages the latest in analytics technology, relying on some of the brightest employees, some of the smartest scientists, and certainly some of the company’s best partners in law enforcement, to disrupt and dismantle devious cybercriminals. Learn how Microsoft used some of our best technology to uncover the behavior of one cybercriminal ring, and how the Digital Crimes Unit worked in partnership with Microsoft IT and federal law enforcement, to shut down one of the nation’s most prolific cybercrime operations.
    Article

  • Driving cloud adoption in an enterprise IT organization
    Published: 09/22/2015
    Microsoft IT is driving the company's vision of "Microsoft runs in the cloud." To advance that vision, Microsoft IT created processes and teams to migrate over 2100 internal applications from on-premises servers to the cloud. The biggest challenge was not technology but a cultural change within the organization. Using a cohesive strategy and process, Microsoft IT has changed its culture and integrated cloud adoption into the business.
    Business Case Study

E - F

  • Easing SQL Server 2012 Administration Using AlwaysOn
    Published: 04/23/2012
    Microsoft IT upgraded to the beta edition of Microsoft SQL Server 2012 to take advantage of new features, specifically AlwaysOn. Leveraging AlwaysOn eased administration and aligned the processes for local and remote high availability. This made the disaster-recovery process easy because the same overall process is being used. At the same time, potential data loss in a disaster case could be minimized.
    Business Case Study

  • Email and calendar on the go with Outlook 2016
    Published: 09/23/2015
    Use Microsoft Outlook 2016 to keep your world in sync and stay more connected. Microsoft Outlook helps you manage everything you do, no matter where you are. Get your emails, calendars, contacts, tasks, and to-do lists all in one place, in a clear, unified view. Because Outlook is built into Microsoft Office 365, you can sign in from any browser, tablet, or phone—and of course, you can always use the full version on your desktop.
    Productivity Guide

  • E-Mail Basics: Managing E-Mail Get Started
    Published: 04/16/2009 Updated: 03/30/2012
    This guide describes several tips and tools that will help you take charge of your email.
    Work Smart Guide

  • Employee Readiness at Microsoft with Role Guide and Academy
    Published: 07/08/2013
    Microsoft employees need to stay aware of new company products, services, processes, and personnel-related developments in an organization that provides them massive amounts of information and training content from multiple sources. The SMSG Readiness team at Microsoft developed a suite of applications that delivers training and information to Microsoft employees according to employee roles and interests, centralizes and improves content access, and enables employees to share their expertise with others.
    Article

  • Employee Self-Service at Microsoft with HRweb
    Published: 07/09/2013
    Microsoft employees need to stay aware of Human Resources (HR) policies, track their own benefits, and learn about opportunities for growth. This information differs from country to country and employee to employee. Microsoft continually improves online HR services to provide employees with intuitive and contextual methods for finding information or completing a transaction. The latest version of HRweb unifies most of HR Tools at Microsoft and categorizes information by what the employee needs to do, rather than how the HR Department organizes information.
    Article

  • Empowering Employee Mobility with New World of Work
    Published: 05/30/2014
    Microsoft IT partnered with RE&F to extend the New World of Work concept by incorporating products and services, from innovative meeting spaces to advanced wireless technologies, to support a more mobile workforce. NWoW, is now in place in 45 Microsoft facilities globally, uses a “people, place, and technology” approach to transform Microsoft offices into business assets.
    Article

  • Enterprise social behavioral styles
    Published: 03/13/2015
    Gain insight into how Microsoft uses and benefits from enterprise social through the eyes of social posters and social lurkers at Microsoft IT.
    Article

  • Exchange Server 2010 Design and Architecture at Microsoft
    Published: 07/09/2010
    By replacing Exchange Server 2007 servers with servers running Exchange Server 2010, Microsoft IT created new opportunities to drive down costs and system complexities while at the same time increasing security and deploying new features not available in previous versions of Exchange Server.
    Technical White Paper

  • Exploring Windows 10
    Published: 06/29/2015 Updated: 09/08/2015
    Windows 10 is designed to please both touch and mouse users. It’s also designed to be intuitive for users of both Windows 7 and Windows 8.1, incorporating the “best of both worlds” to enhance your experience and help you be more productive. The Start menu is back, putting all your apps, settings, and files just a few keystrokes, clicks, or taps away. Cortana helps make things easier for you and keeps you up to date. Microsoft Edge, the new browser in Windows 10, is designed to deliver a better web experience. It’s also easier to find and switch between open apps, keep them organized, resize and reposition them, keep track of notifications, and access frequently used system settings.
    Readiness Guide

  • Follow the Leader in Enterprise Social
    Published: 08/01/2014
    Learn how Microsoft IT develops the social muscle in employees to adopt social behaviors, participate in social activities, and join communities.
    Article

G - H

  • Get more done with Windows 10 Mobile
    Published: 12/24/2015
    Windows 10 Mobile empowers you to do great work on any device. It allows you to be more efficient because your user experience stays consistent. And because your settings, data, and access rights follow you, you don’t have to adjust to changes in formatting or layout when you switch between devices. You can operate your Windows 10 Mobile phone like a PC with Continuum for phones—and still make and receive calls.
    Every Windows 10 Mobile device comes with the Microsoft Office Mobile suite built in. Skype for Business, OneDrive for Business, and other productivity apps can quickly be installed, making it easy to connect and collaborate with your coworkers, partners, and customers.
    Productivity Guide

  • Get Started: Office 365
    Published: 05/21/2014
    The Microsoft Office 365 suite of cloud-based services and productivity tools helps you work and collaborate wherever you are, online or offline.
    Quick Reference Guide

  • Get Started: Office 365
    Published: 05/16/2014
    Read this guide to see how to use your Office 365 account to its fullest potential by checking email through Microsoft Outlook Web App, sharing files, and using Office 365 on mobile devices.
    Work Smart Guide

  • Get Started: Microsoft Excel 2010
    Published: 03/30/2012 Updated: 05/15/2014
    Use this guide to learn about some of the features that are available in Microsoft Excel 2010 spreadsheet software.
    Work Smart Guide

  • Get Started: Microsoft Office 2010 User Interface
    Published: 11/30/2011 Updated: 05/14/2014
    You can use this guide to learn how to use the features of the ribbon and other elements of the Microsoft Office 2010 user interface (UI).
    Work Smart Guide

  • Get Started: Microsoft Outlook 2010
    Published: 11/30/2011 Updated: 05/14/2014
    You can use the Microsoft Outlook 2010 messaging and collaboration client to manage your email messages. This guide describes some of the features in Outlook 2010.
    Work Smart Guide

  • Get Started: Microsoft PowerPoint 2010
    Published: 03/30/2012 Updated: 05/14/2014
    Use this guide to learn about some of the features of the Microsoft PowerPoint 2010 presentation graphics program.
    Work Smart Guide

  • Get Started: Microsoft Word 2010
    Published: 03/30/2012 Updated 05/15/2014
    Use this guide to learn about some of the features that are available in Microsoft Word 2010.
    Work Smart Guide

  • Get started with Word 2016
    Published: 09/23/2015
    Microsoft Word 2016 is a new, modern version of the classic desktop application, built for maximum productivity. Quickly produce professional documents using the rich authoring features. Share, present, and work together on projects with built-in team collaboration tools. Access your documents in the cloud whenever and wherever you need them. Your Word, always good, is now better than ever.
    Productivity Guide

  • Getting started with Excel 2016
    Published: 11/01/2016 Updated: 01/26/2017
    With new chart types and improvements to PivotTables, Excel 2016 makes it easier to work with a large amount of data and give it even more meaning. Organize, view, and analyze your data in spreadsheets to better inform your decisions. Save your workbooks in the cloud and collaborate with others. With Microsoft Office 365, you can use Excel on your PC or Mac, as well as on your Windows, iOS, or Android device, staying productive whether you are at work, at home, or on the go.
    Productivity Guide

  • Getting started with Skype Meeting Broadcast
    Published: 11/24/2015
    Skype Meeting Broadcast is a new broadcast solution from Skype for Business, designed to scale to thousands of participants. It delivers a high quality video stream to any device running any operating system, with no need for plugins or downloads. Participants can join from anywhere using any device – an Internet connection is all they need. Skype Meeting Broadcast is ideal for internal meetings and streaming events to external customers. This guide provides detailed instructions on how to get started using Skype Meeting Broadcast.​
    Productivity Guide

  • Getting Started with Skype Meeting Broadcast
    Published: 12/22/2015
    Skype Meeting Broadcast is a new broadcast solution from Skype for Business, designed to scale to thousands of participants. It delivers a high quality video stream to any device running any operating system, with no need for plugins or downloads. Participants can join from anywhere using any device - an Internet connection and link to the meeting is all that’s needed. Skype Meeting Broadcast is ideal for internal meetings and streaming events to external customers. This training deck provides detailed instructions on how to schedule and manage a Skype Meeting Broadcast, plus how to publish a recording and create insightful reports. It may be used to help deliver in-class or online readiness training and can be downloaded and adapted for the intended audience.
    Productivity deck

  • Global Marketing Operations at Microsoft uses BI to better understand its customers
    Published: 06/18/2015
    In the past, Microsoft sales professionals had to search through data in 10 or more programs to learn about their customers—which didn’t leave them much time to interact with those customers. See how this has changed, thanks to an application called Customer Insights, developed by Microsoft Global Marketing Operations (GMO) in partnership with Microsoft IT.
    Article

  • Go Paperless by Using OneNote 2013
    Published: 06/20/2013 Updated: 05/16/2014
    The Microsoft OneNote 2013 note-taking program can help support corporate initiatives to reduce employee dependence on paper and printed documents. This guide gives you a quick primer on OneNote 2013 so you can join the paperless revolution.
    Work Smart Guide

  • Go paperless with OneNote 2016
    Published: 09/23/2015
    OneNote makes your paper notebooks, index cards, and sticky notes obsolete, taming the “paper jungle” and raising your note taking to a whole new level. Microsoft OneNote 2016 makes taking notes a paperless activity, helping you become more organized, more productive, and more persuasive with your ideas than ever before. OneNote 2016 is the perfect solution for creating, organizing, searching, and sharing notes online. It stores your notebooks in the cloud, so you can access your work from anywhere and share it with your colleagues any time.
    Productivity Guide

  • How IT and Finance Partner to Create Impact at Microsoft
    Published: 10/20/2014
    Like many organizations, separate groups at Microsoft of IT and Finance must have a strong partnership to deliver results. Wilson Garone, Corporate VP and CFO of Microsoft Worldwide Sales Marketing Services Group Finance, and Donna Cheesebrough, VP of Corporate Functions IT discuss how embracing a mobile first, cloud first world helps deliver business impact that increases productivity, enables efficiencies and of course, helps deliver on our financial commitments with their strong partnership.
    Video

  • How Microsoft Does IT: Monitoring Best Practices
    Published: 02/10/2014
    Read about the system design principles and best practices Microsoft IT followed to design a new monitoring platform that provides a set of core and dedicated services. These services centralize the business of “running,” enabling business units and other internal teams to focus on adding value to their customers.
    Technical Case Study

  • How Microsoft is Simplifying Authentication with Azure MFA
    Published: 06/04/2014
    Microsoft IT has embraced Windows Azure’s MFA to simply authentication across our network. MFA allows two factor authentication by sending a code to your smartphone so that your smartphone becomes what identifies you as you and allows you to authenticate. This allows Microsoft to scale this two factor authentication method to over 130K employees and over 300K devices. And MFA also enables users on non-domain machines to be able to reset their own passwords without calling helpdesk.
    TechNet Radio

  • How Microsoft IT built a private cloud self-service offering
    Published: 07/20/2015 Updated: 08/03/2015
    Microsoft IT has deployed a private cloud infrastructure on a global scale, which supports a cost- and time-saving self-service capability for internal customers who need servers for line of-business applications and services. Built on the Microsoft IT private cloud, the service uses Microsoft System Center Virtual Machine Manager and Windows Azure Pack. Learn how IT pros built the self-service environment, from provisioning hardware through deploying the Microsoft suite of virtual machine-related products.
    Technical Case Study

  • How Microsoft IT Deployed System Center 2012 Configuration Manager
    Published: 04/13/2012
    The deployment of System Center 2012 Configuration Manager by Microsoft IT has provided exciting opportunities to increase system efficiency and realize cost savings through server consolidation while at the same time improving reliability with automatic client health monitoring and empowering end users with greater control over their software installations. Discover the lessons learned from the deployment experience and the benefits that Microsoft IT obtained from having deployed Configuration Manager to more than 280,000 systems across the globe.
    Technical Case Study

  • How Microsoft IT Deploys Windows Client
    Published: 03/19/2015
    In this webinar, Robert Van Winkle, Principal Program Manager at Microsoft IT, and Amrinder Singh Chadha, Senior IT Program Manager, discuss how Microsoft IT deploys the Windows client. Topics include enterprise upgrade, clean installation with data migration, IT Easy Installer, and application compatibility. Robert and Amrinder also discuss deployment scenarios that use System Center Configuration Manager operating system deployment for upgrades.
    Webinar

  • How Microsoft IT Designed an Internal Community Support Forum to Foster Early Adoption
    Published: 07/10/2012
    Microsoft IT has evolved its support model with http://pointers, a moderated community forum where employees can get real-time expert answers to questions about Windows 8 and Internet Explorer 10 from Microsoft IT and product group experts. The forum improves user productivity and product quality by bringing together Microsoft IT customers, enthusiasts, and product group members through a social community.
    Business Case Study

  • How Microsoft IT Implements Server Patch Management
    Published: 04/30/2012
    MSIT uses Microsoft System Center Configuration Manager to comprehensively assess and update servers, both physical and virtual, in the enterprise. Assessing and maintaining the integrity of software in a networked environment through a well-defined configuration management program is a key first step toward successful information security.
    Technical White Paper

  • How Microsoft IT Integrated Lync and Helpdesk
    Published: 12/20/2013
    Lync helpdesk demo video demonstrating time saved and issues solved real-time. Covering giving time back to the company as well as a story board of the Business Case Study for this subject. Cost savings and enabling employees to do more.
    Video

  • How Microsoft IT Integrated Lync and Helpdesk
    Published: 02/07/2014
    Understand how Microsoft integrated Lync and IT Helpdesk to reduce employees' time spent on service tickets, giving time back and enabling real-time end-user support.
    Business Case Study

  • How Microsoft IT is securing high-value corporate assets
    Published: 07/20/2015 Updated: 07/31/2015
    Security breaches and incidents have escalated in frequency and sophistication; as a result, security is moving to the top of corporate agendas. Breaches such as at Target, Home Depot, and Sony have shown how a single incident can hurt a company, its shareholders, partners, and customers. There is a profound sense of urgency in the IT industry to protect critical corporate assets—beyond just the network. Learn how Microsoft IT is taking action and making an investment to protect its high-value assets.
    Technical Case Study

  • How Microsoft IT manages and governs the internal SharePoint environment
    Published: 11/16/2015
    SharePoint Online hosts over 200,000 team sites, personal sites, and portals internally at Microsoft—which can be challenging to manage. In this webinar, David Johnson, Senior IT Program Manager, and Carrie Doring, Senior Business Program Manager, walk through how Microsoft IT uses a combination of custom solutions, organizational policy, and user communications to ensure that Microsoft content is protected and relevant to users.
    Webinar

  • How Microsoft IT Manages Authentication and Authorization in a Hybrid Cloud World
    Published: 03/27/2015
    In this webinar, Laura Hunter, Principal Enterprise IT Architect, discusses how Microsoft IT strikes a balance among enterprise authentication requirements, security, privacy, and compliance while creating a great user experience for those who want to stay connected and productive anywhere on any device.
    Webinar

  • How Microsoft IT manages mobile device management
    Published: 07/02/2015
    Bring Your Own Device (BYOD) is no longer just a trend. It is arguably the dominant culture in the workplace; a majority of employees now use personal devices for work. This has implications for both users and IT departments, particularly in the search for balance between convenience and security. This case study provides an update about how Microsoft IT is evolving to deliver mobile device management in a large organization.
    Technical Case Study

  • How Microsoft IT Manages SAP Risk and Downtime
    Published: 08/10/2015
    In this webinar, a panel of experts discuss multiple options to reduce risk to your SAP business processes, safeguard against unplanned downtimes, and minimize planned downtimes. They also discuss architectural options and processes that will help you achieve great service availability and minimize risks during releases, upgrades, and other big changes.
    Webinar

  • How Microsoft IT Prepared Its Network for the Cloud
    Published: 10/23/2013
    Learn how Microsoft IT prepared its network to support new levels and types of traffic created by cloud applications and services, while ensuring the availability and performance needs of the business.
    TechNet Radio

  • How Microsoft IT streamlined its development process for the cloud
    Published: 06/15/2015 Updated: 06/17/2015
    See how the development arm of Microsoft IT (ECIT) successfully streamlined its development processes, reduced overall risk, and improved the customer experience by using feature flighting and Microsoft Azure Cloud Services.
    Video

  • How Microsoft IT supports internal users with on-site and desk-side support
    Published: 11/12/2015
    In this webinar, Alex Agudelo, Senior IT Manager, provides a high-level overview of how Microsoft IT supports internal users via our on-site support solution, Tech Link, and through desk-side support. Learn how IT enables and empowers its workforce to be productive and agile with Microsoft devices and services, specifically around deployment options and end-user experience. Also, learn about our support service roadmap and our direction for the future.
    Webinar

  • How Microsoft IT uses Lync and OneNote to make a shift in productivity
    Published: 07/13/2015
    Microsoft employees explain how Lync and OneNote work together to make team meetings more productive. For example, participants can share a OneNote notebook on SharePoint Online and input meeting notes and action items simultaneously. Lync allows for polls and instant messaging conversations that can happen while the meeting continues uninterrupted.
    Video

  • How Microsoft IT Uses Lync to Accelerate Productivity
    Published: 02/07/2014
    Detailed 200-300 technical level of the situation, solution and benefits within Microsoft IT featuring Lync deployment of the helpdesk. Providing real-time solutions, enhancing customer service communication, improving customer satisfaction, closing out support tickets faster and more efficient.
    Technical Case Study

  • How Microsoft IT uses Lync Server to collaborate as a global team
    Published: 07/13/2015
    A marketing and communications director in Microsoft IT explains how Lync helps her lead a global team. Video-conferencing provides a personal connection for teammates around the world, while white boarding, shared desktop, and instant messaging allow ideas and content to be shared quickly.
    Video

  • How Microsoft IT uses Microsoft SharePoint and Office 365
    Published: 05/08/2015
    In this webinar, David Johnson, a Principal Program Manager at Microsoft IT, discusses how Microsoft uses Microsoft SharePoint and Microsoft Office 365 to support information sharing through portals, team sites, OneDrive for Business, and discovery solutions. David also discusses the Microsoft internal hybrid footprint, moving to the cloud, enhancing security, and creating a great user experience. There will be opportunities for questions throughout the presentation.
    Webinar

  • How Microsoft IT uses OneNote to collaborate more effectively
    Published: 07/13/2015
    A technical evangelist explains how he uses OneNote for collaboration with his teammates. OneNote provides a central location where the entire team can reference important information, track meetings and action items, and conduct reporting.
    Video

  • How Microsoft IT uses Yammer to enhance productivity
    Published: 07/13/2015
    Microsoft employees demonstrate how Yammer helps create a collaborative culture for their team by fostering conversations and identifying subject matter experts. It also helps people coming into a new project or team to ramp up quickly by providing an easy-to-follow history of the work and process.
    Video

  • How Microsoft IT Uses System Center 2012 R2 Configuration Manager in the datacenter
    Published: 03/19/2015
    In this webinar, Jeremy Young, Senior Service Engineer on the Manageability Team, talks about the processes and tools that Microsoft IT uses to manage configuration of data center servers by using System Center Configuration Manager and patch management disciplines.
    Webinar

  • How to use Skype Meeting Broadcast
    Published: 11/24/2015 Updated: 01/26/2017
    Skype Meeting Broadcast is a new broadcast solution from Skype for Business, designed to scale to thousands of participants. It delivers a high quality video stream to any device running any operating system, with no need for plugins or downloads. Participants can join from anywhere using any device - an Internet connection is all they need. Skype Meeting Broadcast is ideal for internal meetings and streaming events to external customers. This 1-page quick reference guide provides instructions on how to get started using Skype Meeting Broadcast.
    Quick Reference Guide

  • How to customize a Skype Meeting Broadcast
    Published: 11/27/2015
    This video is the second in a series of four 'How to' videos providing step-by-step guidance on the new video streaming solution Skype Meeting Broadcast. This video focuses on how to customize your broadcast to include built-in tools such as Yammer and Bing Pulse to keep your audience engaged and collaborating.
    Video

  • How to manage a Skype Meeting Broadcast
    Published: 11/27/2015
    This video is the third in a series of four 'How to' videos providing step-by-step guidance on the new video streaming solution Skype Meeting Broadcast. This video focuses on how to start and successfully manage your broadcast for maximum impact.
    Video

  • How to publish a Skype Meeting Broadcast recording and run reports
    Published: 11/27/2015
    This video is final in a series of four 'How to' videos providing step-by-step guidance on the new video streaming solution Skype Meeting Broadcast. This video focuses on post-event activities such as how to download a broadcast to publish online, and pull insightful metrics for reporting to help evaluate and improve future events.
    Video

  • How to unleash the power of your data in a hybrid cloud
    Published: 05/29/2015
    Ten years ago, cloud computing was only a concept. Today, the cloud is very real and every company is exploring its benefits. How does an organization leverage data that is spread across its data centers on site and stored in the cloud? Join Tommy Patterson and Rajesh Magpal, Director of Business Operations and Programs within Microsoft IT, as they shed some light on this question and help you unleash the power of your data in a hybrid cloud environment.
    TechNet Radio

I - L

  • Improving network security using big data and machine learning
    Published: 08/19/2015
    Microsoft IT is improving network security using big data and machine learning to detect usage patterns that might otherwise escape notice. They are using these tools to address two particularly significant security problems in large organizations: the challenging landscape created by the sheer volume of machines on the network (exacerbated by the "bring your own device" workplace culture), and the ability to overshare sensitive information with collaboration software.
    Article

  • Increasing productivity at Microsoft Treasury with a mobile solution
    Published: 08/10/2015 Updated: 08/11/2015
    The Microsoft Treasury team needed a solution that enabled their organization to easily execute financial approvals anywhere, on any browser, or on a Windows 8 phone. These transactions had to be done rapidly, efficiently, and securely through the cloud. Microsoft IT increased the Treasury team's efficiency and productivity by implementing this mobile solution.
    Article

  • Internet of Things: Lighting up modern workspaces
    Published: 10/08/2015 Updated 11/09/2015
    The Internet of Things presents tremendous opportunities for enterprises. These include helping employee productivity, creating new experiences, and learning more about the environment to optimize resources. Microsoft IT is lighting up a Real Estate & Facilities IoT pilot that utilizes low cost sensors, data analytics, and the cloud to improve open floor plan productivity – setting the stage for a future journey into IoT.
    Video

  • IT Cuts Costs and Improves Access to their Enterprise Data Warehouse
    Published: 07/08/2014
    To improve the management of human resources information, Microsoft deployed its new data warehouse technology. The solution tripled performance, reduced the storage requirement, and simplified management. Users, operations, and engineers became more productive. As a result, the company cut costs, increased user adoption, and improved user satisfaction.
    Business Case Study

  • IT Showcase On: Big Data Analytics and Platform Services
    Published: 07/08/2013
    Gaining insight from large amounts of collected data by producing predictive analytic systems that maximize that data’s value business value is the focus of the work in big data at Microsoft.
    Quick Reference Guide

  • IT Showcase On: How Microsoft IT Deployed Windows 8 Release Preview
    Published: 07/26/2012
    Windows 8 is reimagined and reinvented from a solid core of Windows 7 speed and reliability with an all-new touch interface. MSIT has created a seamless user experience with improved image creation, deployment processes and a community based support model called //Pointers.
    Quick Reference Guide

  • The journey to a new sales experience with Microsoft Dynamics CRM Online
    Published: 06/26/2015
    The processes and tools that the Microsoft sales organization previously used had become overly complex and kept sellers from focusing on their customers. Starting with the principle that Microsoft should use the products that it sells to customers, Microsoft corporate and field groups worked together to simplify sales processes and deliver a new sales platform that has increased seller productivity and satisfaction.
    Business Case Study

  • Keeping your files secure in the cloud with SharePoint Online
    Published: 08/24/2015 Updated: 09/08/2015
    How to restrict access to your site through permissions setting and applying Information Rights Management to files. These tips and tricks from Microsoft IT will help improve your digital productivity and create an all-digital culture within Microsoft.
    Readiness Guide

M - N

  • Making security a priority when moving applications and data to the cloud
    Published: 08/10/2015
    Microsoft IT was tasked with moving approximately 2,100 line of business applications to Microsoft Azure, including applications that support human resources, finance, and support functions. They realized that security in the cloud is significantly different than security in an on-premises datacenter. The shift from "protect and prevent" to "detect and respond" required a change in corporate culture as well as technology.
    Technical Case Study

  • Managing a Microsoft Azure hybrid environment
    Published: 07/29/2015 Updated: 08/05/2015
    Microsoft IT manages a hybrid environment that includes applications and data in Microsoft Azure as well as in traditional datacenters. To connect Azure and on-premises servers, they use Microsoft Azure ExpressRoute for more reliability, speed, and security. The self-service model they developed allows users to quickly create computing resources and comply with standards, resulting in reduced datacenter costs, modernized security, and increased efficiency.
    Technical Case Study

  • Managing Public Key Infrastructure in the Enterprise
    Published: 06/26/2014
    All organizations that exchange information over the Internet are susceptible to attack from malicious users. Electronic credentials that prove identity are a critical part of security measures. Microsoft IT has developed recommendations to help other enterprises design and protect an infrastructure that supports these credentials.
    Article

  • Managing resource efficiency in Azure and on-premises datacenters
    Published: 07/20/2015
    When IT professionals transition to a hybrid cloud environment, they face the challenge of efficiently allocating server infrastructure resources. How is Microsoft IT approaching these challenges and controlling costs? This technical case study describes the strategic approach to analyzing and identifying underutilized resources and implementing the solutions used by Microsoft IT.
    Technical Case Study

  • Managing security and privacy within DevOps
    Published: 06/26/2015
    DevOps is the practice of software engineers and operations professionals working together through the software development, production, and support lifecycle. When embracing the DevOps culture, the software development lifecycle of many application development teams evolves from the waterfall model to a more agile approach, which has caused security compliance to become an industry challenge. The Microsoft IT Information Security & Risk Management (ISRM) team is working to move security and risk management upstream by developing a process where they get involved earlier in the software development lifecycle. The solution includes the use of industry-leading tools for static and dynamic analysis as well as infrastructure scanning.
    Article

  • Managing security and privacy within DevOps
    Published: 06/16/2015
    As Microsoft IT continues to transform across disciplines, processes and technologies to embrace the DevOps culture, a new engagement model for managing security and privacy is needed to save time and money, and to create more secure software. Join Narendra Parmar and Deron Daum as they discuss the new engagement model for how application development teams and security teams work together within Microsoft IT.
    Video

  • Microsoft Builds a Seamless Wireless Network Experience for Employees and Visitors Alike
    Published: 10/31/2013
    By embracing consumerization of IT as a core business principle, Microsoft has enabled employees and visitors to access the company's corporate network by using the devices that they prefer. The solution reduces network maintenance costs and improves user productivity, without sacrificing the security and performance of the IT environment.
    Technical Case Study

  • Microsoft creates a new sales experience with Microsoft Dynamics CRM at the core
    Published: 06/12/2015
    Microsoft transformed and simplified its sales processes and platforms into fast, modern, and role-based systems that are holistic, intuitive, and focused on specific customer business needs. New tools, built largely around out-of-the-box Microsoft Dynamics CRM Online and Microsoft Dynamics CRM features and functionalities, deliver streamlined sales processes, standardized and integrated tools, and intuitive collaboration features.
    Article

  • Microsoft Dynamics AX Enables Operational Efficiency at Microsoft
    Published: 04/28/2015
    Review examples of how Dynamics AX supports the Microsoft IT ERP strategy to provide strategic insight and productivity for the business. Microsoft IT discusses how solutions have been implemented using the extensibility and interoperability of Dynamics AX across different business workloads.
    Technical Reference

  • Microsoft Dynamics Provides Retail Solutions for Microsoft Store
    Published: 08/29/2014
    Microsoft Dynamics helps Microsoft Store thrive in the new retail reality by delivering a consistent, compelling customer experience across multiple channels that’s designed to build lasting relationships, all while providing agility for the business to easily scale to support growth.
    Article

  • Get the most out of Microsoft Edge
    Published: 07/21/2015 Updated: 11/20/2015
    Microsoft Edge, the new browser in Windows 10, is designed to deliver a better web experience. It's fast, compatible, and built for the modern web—designed to work the way you do and help you get things done through easy sharing, reading, discovery, and more.
    Readiness Guide

  • Microsoft Exchange Server 2007 Edge Transport and Messaging Protection
    Updated: 01/08/2009
    In deploying the Exchange 2007-based messaging-protection solution, Microsoft IT used all messaging protection features of the Edge Transport server role and Forefront Security for Exchange Server to block, delete, reject, or quarantine unwanted messages.
    Technical White Paper

  • Microsoft Finance Leverages Power BI to Transform Reporting
    Published: 10/22/2014
    The World Wide Enterprise and Partner Group (EPG) Finance team used Power BI for Office 365 to accelerate the process of getting information to decision makers and completely transform how Microsoft Finance does reporting for EPG.
    Article

  • Microsoft IT accelerates financial close and compliance process
    Published: 04/22/2015
    The Microsoft finance team improves efficiency using a centralized dashboard to gain insight into the financial records close and compliance process, reducing time to close and enabling cost savings through business process outsourcing.
    Article

  • Microsoft IT automates a supply chain business process with Microsoft Azure
    Published: 07/07/2015 Updated: 07/30/2015
    The Microsoft online and brick-and-mortar retail stores previously used a product returns process that required manual data entry and multiple systems. A new solution uses Microsoft Azure to enable customer self-service requests for return labels. The new system has improved the customer experience while reducing support time and minimizing errors.
    Article

  • Microsoft IT creates a highly scalable web service in Microsoft Azure
    Published: 07/09/2015 Updated: 07/30/2015
    To automate a manual process, Microsoft IT built a scalable web service that relies on multiple Microsoft Azure components. The new service interfaces with legacy systems and current business processes and is designed to support additional business units and processes in the future. Soon after deployment, it became clear that the new system had already improved the customer experience, reduced support time, and minimized errors.
    Technical Case Study

  • Microsoft IT Deployed and Manages a Hybrid Model of Exchange Online
    Published: 06/21/2012
    A hybrid messaging deployment offers the possibility to have some mailboxes located on-premises while others reside in the cloud. Microsoft IT shares its planning and deployment experiences of a hybrid Microsoft Office 365 hybrid messaging solution.
    Technical White Paper

  • Microsoft IT Deploys and Manages Office 365 ProPlus
    Published: 07/05/2013
    This white paper discusses the considerations and experiences of the Microsoft IT team when deploying and managing the new Office in an enterprise environment. Many of the techniques and best practices described in this paper can be employed by other companies to help them determine how to best approach their own managed Office deployments.
    Technical White Paper

  • Microsoft IT Deploys Work Folders as an Enterprise Client Data Management Solution
    Published: 06/19/2014 Updated: 08/01/2014
    Learn how Microsoft IT is implementing Work Folders to support People-Centric IT and to improve management of sensitive data.
    Technical Case Study

  • Microsoft IT Designs a Task-based Library Website by Using SharePoint Server 2010
    Published: 05/28/2014
    Learn how Microsoft IT used a task-based design approach and Microsoft SharePoint Server 2010 to redesign a website for Microsoft Library. The resulting site enhances the user experience through improved search, navigation, and help, as well as new personalization features.
    Article

  • Microsoft IT enhances security and reliability with Exchange Online Protection
    Published: 06/22/2015 Updated: 06/23/2015
    Microsoft IT uses Exchange Online Protection as a service to block and filter spam and other malicious email. In addition, they have developed tools and processes to help manage the service and minimize such threats. This article describes how Microsoft IT uses Exchange Online Protection and other measures to reduce email security vulnerabilities.
    Article

  • Microsoft IT Helps Users Embrace Office 365 ProPlus
    Published: 07/04/2013
    Microsoft IT uses new and innovative channels to help Microsoft users prepare for and embrace the new Office, resulting in a successful deployment with increased user productivity and reduced support costs.
    Article

  • Microsoft improves its SAP disaster recovery capabilities by upgrading to SQL Server 2014
    Published: 12/14/2015
    How Microsoft IT upgraded our SAP system using SQL Server 2014 and the benefits that went along with that upgrade.
    Video

  • Microsoft IT improves LOB application testing, ensuring readiness for Windows
    Published: 05/02/2015
    Microsoft IT applied agile and continuous improvement methods to compatibility testing of business critical, line-of-business (LOB) applications. What they achieved is an adaptive testing model that provides increased testing efficiency and effectiveness and reduced testing costs. This model has also improved the internal customer experience with better application compatibility, performance, and up-time consistency when new technology is deployed.
    Business Case Study

  • Microsoft IT Improves Operational Efficiency and Reduces Costs with Microsoft System Center
    Published: 02/10/2014
    Microsoft IT discusses its use of the System Center suite of services and the business and operational benefits realized across Application and Infrastructure automation.
    Business Case Study

  • Microsoft IT Institute Best Practice Experience: Dynamics AX at Microsoft
    Published: 08/27/2014
    This session covers “How Microsoft Does IT” and provides insight into how Microsoft is using solutions based on Dynamics AX to support Microsoft’s 220,000 internal users. Participants will learn the best practices Microsoft has created and employed in designing, developing, deploying, and operating Dynamics AX service solutions through case studies and demos.
    Course Description

  • Microsoft IT Institute Best Practice Experience: Dynamics CRM at Microsoft
    Published: 08/27/2014
    This session covers “How Microsoft Does IT” and provides insight into how Microsoft is using solutions based on Dynamics CRM to support Microsoft’s 220,000 internal users. Participants will learn the best practices Microsoft has created and employed in designing, developing, deploying, and operating Dynamics CRM service solutions through case studies and demos.
    Course Description

  • Microsoft IT Institute Best Practice Experience: Lync at Microsoft
    Published: 08/27/2014
    This session covers “How Microsoft Does IT” and provides insight into how Microsoft deploys and manages Lync and conferencing solutions to support Microsoft’s 220,000+ internal users. Participants will learn the best practices Microsoft has created and employed in designing, developing, deploying, and operating Lync, and Enterprise Voice for our global environment.
    Course Description

  • Microsoft IT Institute Best Practice Experience: SAP at Microsoft
    Published: 08/27/2014
    This session covers “How Microsoft Does IT” and implements SAP on the Microsoft enterprise platform using SQL, SharePoint, and Windows Server to support the SAP global environment for Microsoft’s 220,000 internal users. Specifically, this session provides insight into the best practices Microsoft has employed in planning, designing, deploying, and operating SAP to run our global enterprise business.
    Course Description

  • Microsoft IT Institute Best Practice Experience: SharePoint at Microsoft
    Published: 08/27/2014
    This session covers “How Microsoft Does IT” and implements SharePoint globally to support Microsoft’s 220,000 internal users. Specifically, this session provides insight into the best practices Microsoft has employed in planning, designing, deploying, and operating SharePoint as a strategic collaboration platform.
    Course Description

  • Microsoft IT Institute Best Practice Experience: The Cloud at Microsoft
    Published: 08/27/2014
    This Best Practice Experience Course covers “How Microsoft Does IT” and provides insight into how Microsoft is moving to the Cloud to support Microsoft’s 220,000 internal users. Participants will learn the best practices Microsoft has created and employed in designing, developing, deploying, and operating in the cloud for our global environment.
    Course Description

  • Microsoft IT Improves Sales Productivity by Integrating Disparate Sales Applications
    Published: 04/30/2015 Updated: 05/15/2015
    Read how Microsoft IT applied a unique development paradigm from their toolset to design an integrated productivity solution. This toolset design provides sales and marketing teams a dashboard view of essential apps, tools, and data sources to make decisions, to meet targets, and to improve the sales experience.
    Business Case Study

  • The Microsoft IT journey to transform BI
    Published: 06/17/2015
    Microsoft IT is on a multi-year journey to transform how the company works with BI. This is a major undertaking for any enterprise, requiring changes for people, processes, and technology. Learn about the roadmap we’ve built and the progress we’ve made so far. We also share the lessons learned, best practices, and reference architecture you can leverage to help your organization effect its own transformation.
    Technical Case Study

  • Microsoft IT migrates mailboxes to Office 365 Exchange Online
    Published: 06/22/2015 Updated: 06/23/2015
    Before Office 365 was released to the public, Microsoft weighed the pros and cons of migrating its many mailboxes to Office 365 Exchange Online. The company determined that the move was worth the risk and effort because of the many potential advantages of having its mailboxes in the cloud. The IT Exchange Email and Calendaring team at Microsoft IT undertook an extensive planning effort, announced the upcoming migration, prepared the affected teams, and then migrated mailboxes—thousands at a time—learning all the while. In each phase, Microsoft IT used the lessons learned from previous phases.
    Technical White Paper

  • Microsoft IT prepares LOB apps for Windows
    Published: 05/02/2015 Updated: 05/15/2015
    Microsoft IT takes an agile approach to line-of-business (LOB) application compatibility testing. Their approach enables them to significantly reduce time and labor requirements to test their application portfolio by reducing the number of applications tested. This, in turn, facilitates upgrades to new technologies such as the latest version of Windows or Office.
    Technical Case Study

  • Microsoft IT Replaces Siebel with Dynamics CRM
    Published: 05/24/2012
    By retiring Seibel and replacing with the Global Sales Experience (GSX) solution powered by Dynamics CRM, Microsoft IT has been able to introduce simplicity for IT, agility and value for the business. This document provides an overview of how Microsoft IT introduced new governance models to rationalize down and upstream applications, access policy management to provide the right data to the right people and increase the time to market of new sales programs.
    Business Case Study

  • Microsoft IT security experts offer support for internal and external customers
    Published: 05/20/2015
    The Assessment, Consulting & Engineering (ACE) team within Microsoft IT helps hundreds of Microsoft teams and external Microsoft customers worldwide with customized implementation of the Security Development Lifecycle (SDL).
    Article

  • Microsoft IT Service Management transitions from Exchange On-Premises to Office 365
    Published: 06/22/2015 Updated: 06/23/2015
    Microsoft IT migrated hundreds of thousands of mailboxes from Exchange On-Premises to Office 365 Exchange Online. But for the service management team, the major change was not technology—but changing their focus from servers to service. They are now accountable for ensuring end-to-end service quality and user satisfaction for the email service.
    Business Case Study

  • Microsoft IT shares cloud migration insights
    Published: 10/15/2015
    When an enterprise is thinking about migrating to the cloud, it's similar to moving to a new house—IT must plan and organize as well as consider the costs and benefits. To advance the vision of the “mobile first, cloud first” initiative, Microsoft IT migrated its own data and applications. The IT group faced some unexpected challenges, developed several best practices, and learned some lessons to share with companies that also want to make the move to the cloud.
    Article

  • Microsoft IT Streamlines Disparate Sales Data into an Easy-to-Use Windows 8.1 Experience
    Published: 04/30/2015 Updated: 05/15/2015
    Read about the design principles and implementation process Microsoft IT followed to deliver a solution for Microsoft salespeople and business leaders that provides a dashboard view into all of the information critical to achieving sales goals and making data-driven decisions.
    Technical Case Study

  • Microsoft IT Strategy for Deploying System Center Configuration Manager with Windows Intune at Microsoft
    Published: 12/16/2013
    Learn about the Microsoft IT approach to enable unified device management allowing employees to add devices on premise or in the cloud while managing all the devices through one tool.
    Video

  • Microsoft IT Tests LOB Compatibility with Office 365 ProPlus
    Published: 07/05/2013
    Microsoft IT gains additional efficiencies during the new Office deployment by incorporating changes into their mature application compatibility testing process.
    Article

  • Microsoft IT transitions core business applications to Microsoft Azure PaaS
    Published: 07/30/2015
    Microsoft IT has transitioned many line-of-business applications to Microsoft Azure platform as a service (PaaS). This article describes why they moved four of these applications and how the transition helped Microsoft IT, other Microsoft teams, and customers.
    Technical Case Study

  • Microsoft IT uses data-driven engineering to improve the customer web experience
    Published: 07/07/2015
    Find out how Microsoft IT used data-driven engineering to improve content discoverability and increase customer satisfaction on support.microsoft.com. Data-driven engineering let the team make truly informed decisions and implement proactive changes more often.
    Video

  • Microsoft IT Uses System Center 2012 Endpoint Protection for Unified Security and Management
    Published: 05/31/2012
    System Center 2012 Configuration Manager provides key management capabilities around application delivery, desktop virtualization, device management, and security that make it possible to enable productivity amidst device proliferation while also reducing costs. In the 2012 release, Configuration Manager takes a new "user-centric" approach to application delivery. Users can establish policies and relationship rules that allow Configuration Manager to evaluate user identity, application dependencies, device type, and network connection in order to deliver the optimum application experience to users from whatever device or devices they happen to be using.
    Technical Case Study

  • Microsoft simplifies its sales platform and deploys Microsoft Dynamics CRM Online
    Published: 07/20/2015
    Microsoft created a direct sales platform that supports seller-specific customer relationship management (CRM), business intelligence (BI), and seller tools. Microsoft Dynamics CRM Online forms the backbone of the platform and uses Microsoft Azure-based services for advantages of scale.
    Technical Case Study

  • Microsoft SQL Server 2014 upgrade improves SAP disaster recovery
    Published: 10/29/2015 Updated 11/12/2015
    Microsoft has run its mission-critical SAP environment for nearly 20 years, and continually pushes to improve performance, efficiencies, scale, and business productivity. In moving to SQL Server 2014, Microsoft IT delivered a straightforward and fast upgrade experience, increased high availability to internal customers, and dramatically improved disaster recovery scenarios.
    Article

  • Microsoft Store uses Power BI for real-time insights to drive business results
    Published: 06/09/2015 Updated: 06/11/2015
    Retail is a multibillion-dollar business for Microsoft, and no period is more important to Microsoft’s retail business than the four days between Black Friday and Cyber Monday. Ambitious sales targets for the company’s flagship Xbox products meant Microsoft couldn’t afford a misstep in promoting and selling Xbox both in its retail stores and online. Sales were going well. And then the company’s new business intelligence system showed executives that sales were going too well. It was time for plan B.
    Article

  • Migrating to a Hybrid Server Environment with Microsoft Azure
    Published: 05/27/2014
    Microsoft IT needed to migrate applications and server workloads from a large number of servers located in traditional data centers. With infrastructure replacement costs close to US$200 million, Microsoft IT wanted to leverage the capabilities and benefits of Microsoft Azure to replace the existing infrastructure. Microsoft IT assessed server workloads, created migration plans, and transferred workloads from their existing server infrastructure to Microsoft Azure virtual machines. The migration process enabled Microsoft IT to capture vital lessons and best practices to use in future migration projects, and the migration provided cost and efficiency benefits for Microsoft IT and the business groups it supports.
    Business Case Study

  • Modern application streamlines financial business processes
    Published: 04/22/2015
    Microsoft IT developed a role-aware and task-aware modern application for their finance teams to manage the financial records close and compliance process, reducing time to close and enabling cost savings through business process outsourcing.
    Technical Case Study

  • Modern IT Innovation: Case Study and Practices for Reimagining Experiences Using the Latest Trends
    Published: 02/24/2014
    Creating new apps and services that help employees be more productive and re-imagined experiences by using Social, Mobility, Analytics and Cloud (SMAC) capabilities.
    Video

  • Modernizing HR at Microsoft
    Published: 06/29/2015
    To support major strategic and cultural shifts at Microsoft, the HR Reimagined initiative helped the company deliver a seamless, engaging HR experience for over 100,000 employees worldwide. Microsoft Azure was an easy choice for the platform of such a global effort, enabling HR to take advantage of their existing investments in software, for an industry-best solution.
    Business Case Study

O - S

  • Office for Android
    Published: 09/24/2015
    If you own an Android device, you can now expand your workspace to wherever you are by installing Microsoft Office on your phone or tablet. Office for Android provides the same look and feel as Office on your desktop. It also provides the same ability to store and share data in the cloud through Microsoft OneDrive for Business, allowing you to create, share, and edit data quickly and easily, even when you are on the go. See how you can be more productive with Office.
    Productivity Guide

  • Office for iPhone and iPad
    Published: 09/24/2015
    Own an Apple iPad or iPhone? Be more productive wherever you are by installing Microsoft Office on your tablet or phone. Office for iOS provides the same look and feel as Office on your desktop. It also provides the same ability to store and share data in the cloud through Microsoft OneDrive for Business. With Office for iOS, you can create, share, and edit data quickly and easily, even when you are on the go.
    Productivity Guide

  • Office SharePoint Workspace Get Started
    Published: 11/30/2010
    Microsoft SharePoint Workspace 2010 is a client application that offers a seamless experience when you work online and offline with document libraries and lists on Microsoft SharePoint Server 2010 and Microsoft SharePoint Foundation 2010. Additionally, it conducts real-time, automatic, transparent synchronization of that content when you connect to the SharePoint server.
    Work Smart Guide

  • OneDrive for Business tips and tricks video
    Published: 08/24/2015 Updated: 09/08/2015
    OneDrive for Business is more than just cloud storage. Use the Follow command for important docs, investigate the Shared with Me folder, learn the functionalities within Windows Explorer, and sync files to your Outlook. This readiness guide brings tips and tricks from Microsoft IT that improve digital productivity and help create an all-digital culture within Microsoft.
    Readiness Guide

  • OneNote for Pros: Smart note-taking tips
    Published: 08/24/2015 Updated: 09/08/2015
    Learn how you can use keyboard shortcuts, insert and use Audio/Video, integrate Excel, and check changes to a doc through the history tab to be more productive in OneNote. Work Smart brings tips and tricks from Microsoft IT that improve digital productivity and help create an all-digital culture within Microsoft.
    Readiness Guide

  • OneNote Overview
    Published: 03/30/2012 Updated: 05/15/2014
    You can use this guide to learn about the features in the Microsoft OneNote 2010 note-taking program, and how to use them.
    Work Smart Guide

  • Optimizing applications for Microsoft Azure
    Published: 09/17/2015
    Microsoft IT is migrating the majority of global line of business applications from private datacenters to Azure to reduce operational workloads. Using a DevOps collaboration approach, teams successfully transitioned and optimized applications for the Microsoft Azure platform.
    Article

  • Optimizing development and test with Microsoft Azure virtual machines
    Published: 07/09/2015
    Microsoft Corporate Functions IT (CFIT) is using Microsoft Azure to host certain development and test environments. The group is focusing on the capabilities of the infrastructure as a service (IaaS) model, especially the virtual machines that IaaS supports. This article discusses the governance, technology, and processes that it used to gain the maximum efficiency from this solution.
    Article

  • Optimizing Lync 2010 Enterprise Voice Performance
    Published: 01/30/2013
    As part of practicing continuous service improvement, Microsoft IT initiated an Enterprise Voice quality improvement project to investigate upstream and downstream root causes of Enterprise Voice performance issues, and systematically improve the quality of user experiences for more than 100,000 users.
    Technical White Paper

  • Optimizing network performance for Microsoft Office 365
    Published: 08/28/2015
    As the earliest adopter of Microsoft products, Microsoft IT began deploying Microsoft Office 365 in 2011. To optimize for network capacity and performance, they implemented strategic plans for network-related technologies. Microsoft IT has continued to evolve industry-leading performance and migration approaches, and they have adopted cloud infrastructure services such as Azure ExpressRoute to promote a successful transition to Office 365.
    Technical Case Study

  • Outlook Web App Get Started
    Published: 03/30/2012
    Microsoft Outlook Web App (OWA) provides secure access to your Outlook email, calendar, contacts, tasks, and Global Address List - via the Internet. This guide explains how to log on to OWA and use OWA features.
    Work Smart Guide

  • Overview of Skype Meeting Broadcast and how to schedule a Skype Meeting Broadcast
    Published: 11/27/2015
    Skype Meeting Broadcast is a high quality video streaming solution from Skype for Business. Supporting up to 10,000 viewers at any one time, it’s completely device agnostic. Participants can join from anywhere on any device, all they need is an internet connection. Viewers can interact via built-in collaborative tools, and have the ability to rewind, pause and restart the broadcast at will.

    This video provides a brief overview of Skype Meeting Broadcast, key features and benefits. It’s also the first in a series of four 'How to' videos providing step-by-step guidance on scheduling a broadcast.
    Video

  • Overview: Microsoft OneNote 2010
    Published: 03/30/2012 Updated: 05/15/2014
    You can use this guide to learn about the features in the Microsoft OneNote 2010 note-taking program, and how to use them.
    Work Smart Guide

  • Powerful presentations with PowerPoint 2016
    Published: 09/24/2015
    Microsoft PowerPoint 2016 is here to help you create, share, and co-author powerful presentations across Microsoft Windows, iOS, and Android devices like never before. With new features—including modern chart types, screen recordings, and the Microsoft Office Mix add-in with enhanced screen recording functionality—PowerPoint 2016 allows you to bring your presentations to a whole new level.
    Productivity Guide

  • Project Online-VSTF Integration Boosts Engineering Productivity, Helps Planning
    Published: 04/01/2014
    Microsoft Enterprise Commerce IT (ECIT), the volume-licensing unit, linked two server technologies to streamline project oversight and capacity planning in build-and-deploy engineering. ECIT engineers and the project managers (PMs) each use Microsoft technology platforms, TFS and Microsoft Project Server, respectively, to manage their work. However, because neither team uses the other’s platform, managers face obstacles in tracking project status, and identifying and mitigating risks. ECIT implemented the TFS Extensions tool to bridge TFS and Project Online, thereby providing PMs and engineers a common platform for assigning and tracking tasks, and reporting status. The biggest benefit: PMs and engineers could continue using their preferred tools to perform tasks. This solution provides several benefits, including increased productivity, a single task repository, mutually visible tracking mechanisms for tasks and risks, and real-time reporting capabilities.
    Article

  • Protecting Corporate Client Data Using Windows Work Folders
    Published: 07/23/2014
    Corporations today face huge challenges protecting their client data in this BYOD world. From the information worker standpoint, workers want flexibility to determine where and how they work. They want to work on the device of their choice and they want their data to be available where ever they are. IT departments want to respond to the information worker’s needs, while still keeping control of corporate information. Microsoft IT deployed Work folders as a flagship feature of Windows 8.1 and Windows Server 2012 R2.
    TechNet Radio

  • Protecting high-value assets with secure admin workstations
    Published: 07/20/2015 Updated: 07/31/2015
    Certain types of security attacks are gaining prevalence in large organizational environments, and to say that IT teams are concerned is an understatement. Secure admin workstations (SAWs) can be invaluable in the security toolkit for any organization. Microsoft IT has discovered a particularly effective use for SAWs in protecting high-value assets. Learn what SAWs are, how Microsoft uses them, and why other organizations might adopt them.
    Article

  • Reading and Reviewing using OneNote on Your Surface with Windows RT
    Published: 02/08/2013
    The portability and long battery life of your Windows RT device make it easy to carry with you. Use Microsoft OneNote throughout the day on your work PC to organize your reading, then sync your OneNote with your Windows RT-compatible device and take your reading with you on the airplane, at the doctor’s office, or wherever you find yourself with a little free time.
    Work Smart Guide

  • Reenergizing early adoption by using SharePoint Online and Yammer
    Published: 07/02/2015
    Microsoft IT created the Microsoft Elite program to transform the culture of early adoption. The aim was to re-engage the employee base using a purpose-driven social community in Yammer and leaderboard gamification in SharePoint Online. The Elite program allows for easy onboarding and provides early adoption programs a level of communication and feedback that was previously available only to large-scale deployments.
    Article

  • Reimagining content delivery experiences with a Windows 10 universal app
    Published: 10/01/2015
    The Microsoft IT Showcase team wanted to meet the evolving expectations of its users by delivering content through modern, mobile-first and cloud-first experiences. The team used the full development capabilities of Microsoft technologies including Windows 10, Microsoft Azure cloud services, Microsoft Translator, and Microsoft Visual Studio 2015 to develop the first Windows 10 universal app. The Microsoft IT Showcase app makes it easy to consume, rate, and recommend IT Showcase content. It installs and updates across multiple Windows 10 devices. Azure-powered machine learning and search services support an extensively personalized and effective content presentation and search experience.
    Article

  • Responsive Web Design for Enterprises
    Published: 12/29/2014
    Creating a modern approach to web design aimed at crafting websites that provide an optimal user experience for all, regardless of their browser or device. Offering some quick tips to help your enterprise embrace RWD.
    Article

  • Restructuring the global Inside Sales platform for Microsoft
    Published: 08/21/2015
    Microsoft is transforming and simplifying its global Inside Sales business using a central, standardized solution to increase efficiency, improve customer engagement, and maximize performance. The new solution uses out-of-the-box Microsoft Dynamics CRM features and functions. It includes a new application called Unified Service Desk that integrates Microsoft Dynamics CRM and Skype for Business, the corporate telephony solution used in Microsoft contact centers.
    Business Case Study

  • Run Effective Meetings with OneNote
    Published: 12/26/2014
    Another meeting! If you are overbooked, and want your meetings to be more productive and effective, consider inviting Microsoft OneNote. Let Work Smart show how you can plan and run efficient, effective meetings, ensure that attendees can access meeting information, and keep everyone on the same page. This guide is part of a series, which introduces the many benefits that OneNote offers with respect to successful collaboration.
    Quick Reference Guide

  • Run Successful Events with OneNote
    Published: 12/26/2014
    You are planning an event, dreading having to print reams of information that you will then have to stuff into event packets. Let Work Smart show how you can plan and manage event minutia digitally, and ensure that your attendees can access all event information from their mobile devices. This guide is part of a series, which introduces the many benefits that OneNote offers with respect to successful collaboration.
    Quick Reference Guide

  • Save and share files in the Cloud with OneDrive for Business in Windows 10
    Published: 08/27/2015
    Microsoft OneDrive for Business is your professional document library—the business version of the OneDrive consumer service. OneDrive for Business uses Microsoft Office 365 hosted productivity software (Microsoft SharePoint Online) to store and organize your work files in the cloud.
    Work Smart Guide

  • Securing Active Directory: An Overview of Best Practices
    Published: 05/01/2013
    The threat of compromise to IT infrastructures from external attack is rapidly growing and evolving. The Active Directory environment is often the target for these attacks. This article details steps that your organization can take to protect its Active Directory environment.
    Article

  • Securing Your Windows Phone Get Started
    Published: 03/30/2012
    Windows Phones are powerful tools that enable you to work remotely by synchronizing to your corporate email and the corporate network. More and more employees work remotely and use Windows Phones and other mobile devices. However, protecting them is a challenge, because they are small and easily lost or stolen. This guide provides information on securing your Windows Phone.
    Work Smart Guide

  • Security Patch Management Evolution for Data-Center Servers at Microsoft
    Published: 08/30/2013
    Assessing and maintaining the integrity of software in a networked environment through a well-defined patch management program is a key first step toward successful information security. By focusing on policies, technologies, and processes, Microsoft Information Technology (MSIT) was able to reduce risk, improve performance, and improve availability of software resources at Microsoft.
    Technical Case Study

  • SharePoint Online 101
    Published: 06/24/2013 Updated 05/16/2014
    This guide describes how to create and customize a team site by using Microsoft SharePoint Online. You can also use the content in this guide to customize other types of sites that you create by using SharePoint Online.
    Work Smart Guide

  • Skype for Business: Building a Modern Contact Center and User Entry Portal
    Published: 05/05/0215
    Learn how Microsoft uses the Skype for Business platform for Enterprise support. See how they integrated a User Entry Portal and Enterprise Contact Center platform into a single solution and how Microsoft IT views the future of support in a world of Universal Communications. Skype for Business gives time back to employees and customers!
    Video

  • Skype for Business for Android
    Published: 11/18/2015
    Skype for Business for Android is a productivity app that brings Skype Meetings, instant messaging, voice, and video capabilities to your Android mobile device. It has a new look and feel, at-a-glance view of your upcoming meetings and conversation history, simplified call controls, and many other improvements.
    Productivity Guide

  • Skype for Business for iOS
    Published: 09/18/2015
    Skype for Business for iOS is a productivity app that brings Skype Meetings, presence, instant messaging (IM), voice, and video capabilities to your iOS mobile device. It has a new look and feel, at-a-glance view of your upcoming meetings and conversation history, simplified call controls, and other improvements.
    Productivity Guide

  • Skype Meeting Broadcast: Reach thousands globally with just one click
    Published: 11/24/2015 Updated: 12/07/2015
    Have you ever planned or presented large online meetings at your organization? If so, you’ve probably experienced these challenges: expensive media delivery equipment, multicast infrastructure that does not provide the flexibility you need for mobile devices, unreliable video streaming, or simply too many viewers for your old broadcasting solution to handle. Microsoft is meeting these challenges by migrating to Skype Meeting Broadcast technology specifically designed for large online meetings and events.
    Article

  • Solution Developers Discuss How Microsoft IT Delivered a Global Expense Solution Using Microsoft Dynamics AX 2012
    Published: 06/11/2012
    Microsoft needed to replace its diverse expense-reporting systems with a single, centrally managed solution that was easier to use and yielded more consistent, detailed information. Using Microsoft Dynamics AX 2012 and integrating with the SAP system, Microsoft IT was able to create a two-tier ERP "innovation layer".
    Technical Case Study

  • SQL Server 2014 First and Best Efforts
    Published: 08/19/2014
    How Microsoft IT planned and deployed SQL Server 2014. With Justin Lane and Brad Sutton
    TechNet Radio

  • Standardized certification for internal apps improves security, privacy, and productivity
    Published: 06/24/2015
    New trends, including “bring your own device” and the demand for small, task-focused apps, have made it harder for companies to apply security, privacy, branding, and distribution standards to internal apps. To meet these needs, Microsoft IT developed an internal app certification process that all developers must follow. By providing tools to help developers and enforcing standards through certification, IT can manage its growing app portfolio. The solution also enables developers to be more agile and creative in the apps they create in response to ever-changing business needs.
    Technical Case Study

  • Streamline Onboarding with OneNote
    Published: 12/26/2014
    You have a new project, new employee, new process, and you need to provide vast amounts of paper, files, and other data as part of onboarding. Let Work Smart show how you can streamline the ramp-up period for people, making it more efficient and effective for them, and much less time-consuming for you. This guide is part of a series, brought to you by Work Smart, which introduces the many benefits that OneNote offers with respect to successful collaboration.
    Quick Reference Guide

  • Streamlining the development process with feature flighting and Azure cloud services
    Published: 06/18/2015 Updated 06/19/2015
    Cross-discipline teams at Microsoft IT engaged in a joint effort to overcome many challenges of traditional software development models. A large organization within Microsoft IT successfully streamlined its development processes, reduced overall risk, and improved the customer experience by using feature flighting and Microsoft Azure Cloud Services to deliver smaller changes more frequently.
    Technical Case Study

  • Successful Meetings with Lync 2013
    Published: 01/03/2013 Updated: 08/06/2014
    Traditional meetings can be a challenge when people are dispersed across worldwide locations. Communications technology can overcome this physical boundary by allowing people to attend meetings from any location by using Internet or phone access. In addition, by understanding the best practices for conducting meetings and productively using Microsoft Lync 2013 communications software, you can make your meetings more efficient and effective.
    Work Smart Guide

  • Successful Meetings with Lync 2010
    Published: 03/30/2012 Updated 05/14/2014
    Traditional meetings, large and small, can be a challenge when people are spread out over long distances and include internal and external participants. Communication technology can overcome physical boundaries by allowing people to attend from any location by using Internet or phone access. By understanding best practices and using Microsoft Lync 2010 communications software, you’re on your way to conducting or participating in successful meetings.
    Work Smart Guide

  • Successful meetings with Skype for Business
    Published: 05/18/2015
    Traditional meetings can be a challenge when people are spread out over long distances. Communication technology can overcome this physical boundary by allowing people to attend from any location with Internet or phone access. In addition, by understanding the best practices for conducting meetings and productively using Skype for Business, you can make your meetings more efficient and effective.
    Readiness Guide

  • System Center 2012 Configuration Manager Get Started
    Published: 04/13/2012
    System Center 2012 Configuration Manager puts the management of your computer in your hands. You can use Configuration Manager to quickly and easily identify and install applications that are relevant to you based on your role, language, and location. You can also use Configuration Manager to manage the timing of installations and upgrades to avoid disruptions to your work.
    Work Smart Guide

T - Z

  • Take Quick Notes with a Stylus and Your Surface with Windows RT
    Published: 02/08/2013
    The portability and long battery life of your Microsoft Surface with Windows RT device make it easy to carry with you. Add a capacitive stylus, the Microsoft OneNote Windows Store app, and the excellent support for handwriting recognition included and you’ll have a quick, natural way to take notes on the go.
    Work Smart Guide

  • The power of hybrid cloud from a data analytics perspective
    Published: 08/20/2015
    How does an organization decide where to put data and how to use it? What’s the best strategy to balance sharing and mobility with the need for privacy and security? Data is such a valuable form of intellectual property that organizations are naturally concerned about moving it. Microsoft has had success using the 80-20 rule and telemetry data as it evaluates what data moves to the cloud and what data stays on site.
    Article

  • Top five things to avoid when deploying BI at Microsoft
    Published: 08/21/2015
    Microsoft IT has the enormous job of rolling out business intelligence (BI) solutions to more than 200,000 people within the company. Learn the top five things not to do when rolling out BI within a large organization, and potentially save time, money—and embarrassment.
    Article

  • Top 5 things to avoid when rolling out Business Intelligence in your company
    Published: 05/26/2015
    Tommy Patterson welcomes Sr. Program Manager Jeff Jones from Microsoft IT to the show as they discuss the most important things to avoid when rolling out business intelligence (BI) solutions in your company.
    TechNet Radio

  • Top reasons to federate your company's data
    Published: 05/29/2015
    Data is typically managed by an organization in three ways: centralized, distributed or federated. What does it mean for your business to have your data managed under each scenario and why would you want to pick one over the other? Tommy Patterson and Rajesh Nagpal from Microsoft IT are back, and in this episode they try to answer this very question and explain why federated data helps organizations be successful in today’s hyper-competitive, data-driven market.
    TechNet Radio

  • Transforming IT into an Innovation Engine
    Published: 09/25/2014
    Learn how building an incubation center in your IT organization can help transform it into an innovation engine. Find out how you can establish the same for your organization as Microsoft IT reveals its innovation blueprint.
    Article

  • Transforming a Legacy LOB Application into a Microsoft IT Modern App
    Published: 04/18/2014
    Learn what it takes to develop a modern app and the fundamental changes required in project management methodologies, design and engineering approaches, and deployment strategies. By embracing a user-centric IT strategy, Microsoft IT was able to redesign and transform its leading global Learning and Readiness Application, Role Guide, into a sleek modern app built on the Windows 8 ecosystem.
    Technical Case Study

  • Use Reset to restore your Windows 10 PC
    Published: 11/20/2015
    In Windows 10, you can use Reset to restore the operating system on your PC by reinstalling Windows. This lets you restore Windows without using a separate recovery image (usually on a DVD or USB thumb drive) that contains a backup copy of all system files. Reset restores the PC by reinstalling the original system configuration and then applying Windows updates to get it to the last major update state. Use the Keep my files option to preserve user accounts, data, pre-installed Windows apps and applications, and customized settings. The Remove everything option restores the PC in the same manner, but without preserving any user accounts, data, or customized settings.
    Productivity Guide

  • Using agile development to improve BI at Microsoft
    Published: 08/21/2015
    Microsoft IT uses business intelligence (BI) tools that are simple enough for business analysts to use, self-service style, rather than relying on developers with advanced database skills. Moreover, Microsoft IT is combining this new self-service BI approach with highly iterative and results-driven agile development processes adapted from other sectors of the software industry. The result is BI delivered to analysts and decision makers in time to act on it.
    Article

  • Using Microsoft SharePoint 2013 as an advanced content management system
    Published: 06/12/2015
    Microsoft IT retired an outdated content management system (CMS) and used Microsoft SharePoint 2013 to create a consolidated support and training portal for Microsoft Dynamics. The new portal helps customers and partners easily find product support information, license products, and get product updates. The portal also makes it easy for content creators to author, tag, publish, and localize content quickly without mastering complex web publishing technologies.
    Article

  • Using Microsoft SharePoint 2013 to build a robust support and training portal
    Published: 06/12/2015
    The Microsoft IT team that is responsible for hosting customer and partner content for Microsoft Dynamics needed to replace an outdated and cumbersome content management system (CMS) with a solution that would better support a complex range of content and customer needs. Using Microsoft SharePoint 2013 as a new CMS, the team created a support and training portal that helps customers and partners easily find product support information, license products, and get product updates. The portal also makes it easy for content creators to author, tag, publish, and localize content quickly without mastering complex web publishing technologies.
    Technical Case Study

  • Using Lync-Skype Connectivity
    Published: 05/16/2014
    Microsoft Lync Server 2013 supports connectivity with Microsoft Skype software. From the living room to boardroom, Lync-Skype connectivity helps improve communication and productivity. With Lync-Skype connectivity, Skype users and Lync users can add each other as contacts, exchange instant messages (IMs), and make audio calls.
    Work Smart Guide

  • Using Microsoft Exchange ActiveSync to Actively Manage Consumerization of IT Devices
    Published: 07/27/2012
    Microsoft Exchange Server 2010 has functionality that enables users to access their corporate email, calendar, global address list, and tasks with their personal portable devices. Using Microsoft Exchange ActiveSync within Exchange Server 2010, Microsoft IT (MSIT) delivers significant improvements in employee productivity and satisfaction by enabling employee access to this business-critical information in more than 170,000 user mailboxes.
    Technical Case Study

  • Using Microsoft Forefront Identity Manager Get Started
    Published: 06/23/2010
    Microsoft Forefront Identity Manager (FIM) 2010 provides an integrated and comprehensive self-service group management and password reset solution. FIM 2010 simplifies the identity management landscape and enables group management through a Microsoft Office SharePoint Server 2007 portal and a Microsoft Office Outlook 2007 add-in.
    Work Smart Guide

  • Using Modern Apps to Streamline and Standardize Business Processes
    Published: 06/19/2014
    Read about MSApprovals, a new cloud hosted service and modern app that Microsoft IT developed to standardize and streamline the approval process for a number of business processes.
    Business Case Study

  • Using Windows Apportal to Enhance the Sales Experience at Microsoft
    Published: 04/24/2015
    How Microsoft IT developed a solution for sales people and business leaders within Microsoft to give them a dashboard view on the all of the necessary sales data needed to meet sales numbers.
    Video

  • Using Windows 10 Client Hyper-V
    Published: 07/21/2015 Updated: 09/08/2015
    Client Hyper-V is the virtualization technology built into Windows 10 and Windows 8.x. It is the same virtualization technology previously available only in Windows Server. Client Hyper-V enables you to run more than one 32-bit or 64-bit x86 operating system at the same time on the same host computer. But instead of working directly with the computer’s hardware, the operating systems run inside a virtual machine (VM). Hyper-V enables developers and IT professionals to easily maintain multiple test environments. It also provides a simple mechanism to quickly switch between these environments quickly.
    Readiness Guide

  • Using Windows 8 Client Hyper-V
    Updated: 03/19/2013
    Client Hyper-V is the virtualization technology built into Windows 8. Client Hyper-V is the same virtualization technology previously available only in Windows Server. A similar functionality in Windows 7 is called Windows XP Mode. Client Hyper-V enables you to run more than one 32-bit or 64-bit x86 operating system at the same time on the same host computer. But instead of working directly with the computer’s hardware, the operating systems run inside a virtual machine (VM). Hyper-V enables developers and IT professionals to easily maintain multiple test environments and provides a simple mechanism to quickly switch between these environments.
    Work Smart Guide

  • Venture Integration: How MSIT Manages Mergers and Acquisitions
    Published: 06/21/2012
    The Venture Integration (VI) team at Microsoft IT developed a strategic playbook along with a robust set of repeatable processes to address the complexities of integration acquisitions.
    Article

  • What is Microsoft's Data Culture and why should I care?
    Published: 05/15/2015
    Michael Lucas discusses how the “Data Culture” inside Microsoft is evolving due to a shift in the industry. This informative discussion centers around the impact of enabling a Business Intelligence mindset across an entire organization, and learning how to enable this data cultural shift in your org from the way people think about, process and use new technologies to unlock new insights into your business.
    TechNet Radio

  • What’s New in Access 2013
    Published: 01/03/2013 Updated: 05/15/2014
    With Microsoft Access 2013 database software, you don’t have to be a developer to quickly create custom browser-based apps. Access apps reliably solve business or departmental needs like contact management, customer billing, and order tracking. Access makes sure that end users can find features and commands, so you can focus on simple changes to fit your business needs.
    You can control your Access apps by using a Microsoft SharePoint site in a browser, through Microsoft Office 365 hosted productivity software. Data is stored in Windows Azure SQL Database or Microsoft SQL Server software to help keep your data secure and scalable.
    Work Smart Guide

  • What's New in Excel 2013
    Published: 12/28/2012 Updated 05/15/2014
    The first thing that you see when you open Microsoft Excel 2013 spreadsheet software is a new look. It’s cleaner, but it’s also designed to help you get professional-looking results quickly. You’ll find many new features that help you draw more persuasive pictures of your data, guiding you to better, more informed decisions.
    Work Smart Guide

  • What’s New in Lync 2013
    Published: 12/27/2012 Updated 05/15/2014
    Microsoft Lync 2013 communications software offers a clean look to help you communicate quickly and easily. In Lync 2013, it’s easier than ever to start an instant message (IM) or a call. You can start a video call by using just one click and even see a preview of your own video in the invitation. You can also quickly upgrade from one type of call to another.
    Lync 2013 adapts to your own personal workflow, whether you’re in the office, at home, or on the go. Lync 2013 also provides new and useful ways to organize your contacts so that you can quickly find the right people to help you accomplish your work.
    Work Smart Guide

  • What’s new in Office 2016
    Published: 09/23/2015
    Microsoft Office 2016 helps you to do your best work—anywhere, any time, and with anyone. New, modern versions of the classic desktop applications Word, Excel, PowerPoint, Outlook, OneNote, Publisher, and Access are built for maximum productivity. Quickly produce professional documents with rich authoring features, design controls for pixel-perfect layouts, and intuitive tools to help you make the most of your data. Access your documents in the cloud whenever and wherever you need them. With your documents stored online, it's easy to get your team on the same page. Share, present, and work together on projects with built-in team collaboration tools across the suite.
    Productivity Guide

  • What’s New in Office Professional Plus 2013
    Published: 01/02/2013 Updated: 05/15/2014
    Microsoft Office Professional Plus 2013 transforms how you work. Each application offers a start experience that gets you going quickly. You can open an existing document in a flash or use a template to jump-start the creation of a new file. It’s also much easier to share and collaborate. You can use new features like Microsoft OneDrive for Business to save and share your files right from your Office applications.
    The Office 2013 applications are also more closely aligned with each other, so you have a consistent experience from one application to another.
    Work Smart Guide

  • What's New in OneNote 2013
    Published: 01/03/2013 Updated: 05/15/2014
    The Microsoft OneNote 2013 note-taking program is a digital notebook for capturing, storing, and sharing all kinds of information—notes, pictures, webpages, and media. You can access your OneNote information wherever you go, on your favorite devices. Create notes, sketch a diagram, record a lecture, and connect them to related presentation files, photos, videos, web links, charts, and more, right in your notes.
    The first thing you’ll see when you open OneNote 2013 is a fresh, clean look that helps you focus on your thoughts and ideas instead of the interface. Full integration with the cloud through Microsoft OneDrive for Business means that you can free your files from your computer’s hard drive. Access your notes on OneDrive for Business from your tablet or Windows Phone, or from virtually any browser.
    Work Smart Guide

  • What's New in Outlook 2013
    Published: 12/28/2012 Updated: 05/15/2014
    The first thing that you see when you open the Microsoft Outlook 2013 messaging and collaboration client is a new look. It’s cleaner, but it’s also designed to help you focus on what’s important by providing a clear view of email, calendars, and contacts.
    Work Smart Guide

  • What's New in PowerPoint 2013
    Published: 12/28/2012 Updated: 05/15/2014
    The Microsoft PowerPoint 2013 presentation graphics program has a new look. It’s cleaner and primed for use on tablets, so you can swipe and tap your way through presentations. Presenter View automatically adjusts your projection setup, and you can even use it on a single monitor. Themes come with variations, which makes it easy to find the look that you want. And when you’re working with other people, you can reply to comments and have meaningful conversations where they matter most.
    Work Smart Guide

  • What's New in Word 2013
    Published: 12/28/2012 Updated: 05/15/2014
    In Microsoft Word 2013, you can do more with your docs: add an online video, open a PDF file in Word and reuse the content, and align pictures and diagrams with minimal fuss. The Reading View is clean and distraction-free—and it works great on tablets. Teaming up is better too, with connections to Microsoft OneDrive for Business and streamlined review features like Simple Markup view and reply comments.
    Work Smart Guide

  • What's new with the data culture at Microsoft
    Published: 08/14/2015
    The data culture at Microsoft is evolving because of a shift in the industry. Business intelligence (BI) is increasingly not just the purview of analysts in IT, it’s a vital tool used frequently by business decision makers and information workers at Microsoft. Many organizations can enable a widespread BI mindset and a data culture shift to unlock new insights into their business.
    Article

  • Why you should federate your company's data
    Published: 08/20/2015
    Data is typically managed by an organization in one of three ways: centralized, distributed, or federated. What does it mean for a business to have its data managed under each scenario, and why would you want to pick one over the other? This article explains how each data management model works and how the federated model combines the benefits of other models.
    Article

  • Work Smart: Protecting Data with Windows 8 BitLocker
    Published: 08/21/2012
    This guide discusses how to use Microsoft BitLocker Drive Encryption technology to protect your computer’s data, and prevents others from accessing your disk drives without authorization.
    Work Smart Guide

  • Work Smart: Using Windows Internet Explorer 10
    Published: 08/21/2012
    Internet Explorer 10, included in Windows 8, offers two browser experiences, a touch-optimized, modern-style experience and a classic desktop, web-browsing experience. This guide provides detailed instructions for using the Internet Explorer 10 modern experience, provides useful tips for working across both experiences, and discusses security and privacy.
    Work Smart Guide

  • Work Smart: Windows 8 Shortcut Keys
    Published: 08/21/2012
    This guide provides a quick reference to the shortcut keys in the Windows 8 Start screen.
    Work Smart Guide

  • Working like a network with Yammer
    Published: 10/02/2015
    Yammer is a file sharing, knowledge exchange, and team efficiency tool that is designed specifically for company collaboration, with transparency and inclusiveness in mind. It lets you and your organization’s employees harness the business power of social networking through an easy-to-use product with a familiar interface. Use this productivity guide to get started with Yammer today.
    Productivity Guide