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System Center Service Manager 2010: Real Life Example: The coffee machine workflow


About This Video

There is panic in the IT department. The coffee machine ran out of coffee. And even worse, after that, the machine breaks down. Now what? This session will focus on how easy it is to create your existing processes into system center service manager. With the help of the coffee machine example, we will demonstrate from zero on how to create CI's into Service Manager, build a workflow with automatic routing and solve the case of the broken coffee machine, so that the IT department can continue to work... with a nice cup of coffee. Join us in this system where we will use the MOF framework, System Center Service Manager, Operations Manager (the coffee machine management pack!) and Opalis to define a specific incident process within an hour. 

Session level: 300

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About the speakers

Alexandre Verkinderen

Alexandre has a strong focus on everything around the Microsoft System Center product family and an industry expert in the systems management area. He has a wealth of systems management expertise, and uses this expertise to help his customers to achieve an easier to manage ICT environment.
Alexandre is an ITIL- certified engineer and strives to deliver quality on every single assignment he has. Additionally he believes strongly in sharing knowledge amongst his peers, for this particular belief he founded the System Center User Group Belgium. SCUG shares a wealth of System Center knowledge through its online webpresence at but also through at least 4 events a year where SCUG members or international industry experts present on Systems Management topics.
As an industry expert and MVP Alexandre is a frequent speaker and ask-the-expert guest at both national and international events. In line with the continued education principle Alexandre can also be found at both national and international industry events to stay on top of what is moving in the industry, watch industry trends, and analyze how this might benefit its customers.

Mike Resseler

Mike Resseler is mainly focused on the entire System Center suite, combined with the MOF and IO framework. He has over 10 years of experience in the IT industry. He is a Senior Technical Consultant for Infront Consulting where he focuses on delivering projects with added value, and share his knowledge with the customers through training sessions and on-the-job training. He blogs for the System Center User Group Belgium ( and presents on many occasions about the system center products. 

Mike has been awarded the MVP for System Center Data Protection Manager in 2010. 

You can follow Mike on twitter ( and read his blogs on and

Twitter:  mikeresseler


Published Date: May 13, 2011
Presented By:  Anthony de Bruyn




Video: WMV (ZIP) (no longer available)