Deploying Lync Jump Start (7b): Real-world IVR Scenarios with Microsoft Lync Server 2010
About This Video
This is the second part of a two-part session where Aaron Steele and Brian Ricks continue configuring basic Enterprise Voice functionality with Microsoft Lync Server 2010. During this high-energy, demo-rich session, they recap the methods for selecting agents, such as Multi-function Sales Tree.
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Published Date: 4/26/12
Tags: TechNet Edge , Jump Start , JumpStart , IT , Brian Ricks , Aaron Steele , Lync , OCS , LCS , Unified , Messaging , Communication , Call , VoIP , CAC , iPod , Zune , Media , Homepage , Videos
Video: WMV (ZIP) (no longer available)