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Release history

Unified Service Desk

This is the release history page for the Unified Service Desk Administration Guide.

 

New and updated topics Description of changes

Sample Unified Service Desk applications

Unified Service Desk system requirements

Deploy sample Unified Service Desk applications to CRM server using Package Deployer

Added information about integration with Parature knowledge management.

Update Unified Service Desk

Added information about how to update Unified Service Desk to the latest release.

 

New and updated topics Description of changes

Unified Service Desk system requirements

Updated information about the system requirements for Unified Service Desk.

Update Unified Service Desk

Added information about how to update Unified Service Desk to the latest release.

Topics on configuring Unified Service Desk and hosted control type reference

Moved to the new Unified Service Desk Developer Guide. The new developer guide provides information on how to configure and extend Unified Service Desk to create call center agent applications that integrate with Microsoft Dynamics CRM and external applications.

 

New and updated topics Description of changes

Update Unified Service Desk

Added information about how to update Unified Service Desk deployment from the previous release to the Update Rollup 1 for Microsoft Dynamics CRM 2013 Service Pack 1 release.

Security in Unified Service Desk

Manage access using Unified Service Desk security roles

Added information about the two new Unified Service Desk security roles.

Overview of Unified Service Desk

Added a link to the Unified Service Desk overview video.

Multiple topics

Updated the navigation path to view and access the Unified Service Desk entities under the new Settings > Unified Service Desk area in Microsoft Dynamics CRM.

 

New and updated topics Description of changes

New document

Initial version for the Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) and Microsoft Dynamics CRM Online Spring ‘14 release.

See Also


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