Response Groups Workflow

 

Última modificación del tema:2012-09-25

Response groups consist of agent groups, queues, and workflows. Grupo de respuesta workflows define the actions that are taken when the Aplicación de grupo de respuesta receives a phone call.

The Response GroupsWorkflow page displays a list of all the Grupo de respuesta workflows that are defined for your organization.

You can perform the following tasks from the Response GroupsWorkflow page:

  • Create or change a hunt group workflow

  • Create or change an interactive workflow

The following list describes the commands on the page.

  • Create or edit a workflow    Opens the Herramienta de configuración de grupo de respuesta for creating or editing a workflow.

  • Refresh    Refreshes the list of workflows.

The following list describes the fields on the page.

  • Name    The unique name that is assigned to the workflow.

  • Service    The ApplicationServer service that hosts the workflow.

  • SIP address    The SIP address of the group that will answer calls to the workflow.

  • Telephone    The phone number that is called to reach this response group.

  • Language    The language that is used for speech recognition and text-to-speech.

  • IVR    Indicates whether the workflow is a hunt group or an interactive workflow.

  • Enabled    Indicates whether the workflow is activated to receive calls.

For details about Grupo de respuesta features and capabilities, see Planificar la aplicación de grupo de respuesta en Skype Empresarial Server 2015 in the Planning documentation. For details about working with Grupo de respuesta workflows, see Administración de flujos de trabajo de grupo de respuesta in the Operations documentation.

 
Mostrar: