Unified Service Desk and the UII framework
Unified Service Desk Microsoft Dynamics CRM-i jaoks is developed using the User Interface Integration (UII) framework. UII provides a development framework for building integrated agent applications that provide unified access to customer information across different systems and aggregate different modes of customer interactions or channels. This section provides you information about the UII concepts and components that are required for extending the Unified Service Desk beyond its core capabilities. If you’re interested in learning in-depth about the UII framework, download the UII SDK, and read the UII documentation.
After reading this section, you’ll be able to use the UII components to extend Unified Service Desk such as integrate with external applications, web applications, and arvuti ja telefoni integratsioon (CTI) systems. Lisateave: Unified Service Deski laiendamine
Selle jaotise sisu
UII rakenduste integreerimise raamistik
UII Hosted Application Toolkit (HAT)
UII computer telephony integration (CTI) framework
Viide
Unified Service Desk programming reference
Seotud jaotised
Unified Service Deski laiendamine
Unified Service Desk
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