Perform a remote wipe on a mobile phone

[Cette rubrique est une documentation préliminaire et peut être modifiée dans les versions ultérieures. Des rubriques vides sont incluses comme espaces réservés. N’hésitez pas à nous transmettre vos commentaires. Envoyez-nous un e-mail à l’adresse ExchangeHelpFeedback@microsoft.com.]  

S’applique à :Exchange Online, Exchange Server 2016

Summary: Learn how to clear all data on a user's mobile phone in theCentre d’administration Exchange inExchange 2016.

Your users carry sensitive corporate information in their pockets every day. If one of them loses their mobile phone, your data can end up in the hands of another person. If one of your users loses their mobile phone, you can use the Centre d’administration Exchange (EAC) or the Environnement de ligne de commande Exchange Management Shell to wipe their phone clean of all corporate and user information.

noteRemarque :
This topic also provides instructions for how to use Outlook sur le web to perform a remote wipe on a phone. The user must be signed in to Outlook sur le web to perform a remote wipe.

  • Estimated time to complete: 5 minutes.

  • Des autorisations doivent vous être attribuées avant de pouvoir exécuter cette procédure. Pour voir les autorisations qui vous sont nécessaires, consultez "Mobile devices" entry in the Autorisations des clients et des périphériques mobiles topic.

  • This procedure will clear all data on the mobile phone, including installed applications, photos, and personal information.

  • Pour des informations sur les raccourcis clavier applicables aux procédures de cette rubrique, voir Raccourcis clavier dans Exchange 2013Raccourcis clavier dans le Centre d’administration Exchange.

tipConseil :
Vous rencontrez des difficultés ? Demandez de l’aide en participant aux forums Exchange. Visitez le forum à l’adresse : Exchange Server, Exchange Online ou Exchange Online Protection.

You can use the EAC to wipe a user’s phone or cancel a remote wipe that has not yet completed.

  1. In the EAC, navigate to Recipients > Mailboxes.

  2. Select the user, and under Mobile Devices, choose View details.

  3. On the Mobile Device Details page, select the lost mobile device, and then select Wipe Data.

  4. Select Save.

You can use the Clear-MobileDevice cmdlet in the Environnement de ligne de commande Exchange Management Shell to wipe a user’s phone.

The following command wipes the device named WM_TonySmith and sends a confirmation message to admin@contoso.com.

Clear-MobileDevice -Identity WM_TonySmith -NotificationEmailAddresses "admin@contoso.com"

Your users can wipe their own phone using Outlook sur le web.

  1. In Outlook sur le web, select the Settings icon.

  2. Under Your app settings, select Mail.

  3. Under Options, click to expand General if necessary, and then select Mobile devices.

  4. Select the mobile phone.

  5. Click or tap the Wipe Device icon.

There are several ways to verify that the remote wipe completed.

  • Run the Clear-MobileDevice cmdlet with the –NotificationEmailAddresses parameter configured. A message will be sent to the supplied email address when the remote wipe has completed.

  • In the EAC, check the status of the mobile device. The status will change from Wipe Pending to Wipe Successful.

  • In Outlook sur le web, check the status of the mobile device. The status will change from Wipe Pending to Wipe Successful.

 
Afficher: