MSExchange Anti-spam Update 1009

Dernière rubrique modifiée : 2011-03-19

Thank you for clicking the link that brought you to this page. We do not currently have an article to resolve this specific issue. Your attempt to get to this event article helps us prioritize the event articles for which we will be providing detailed explanations and user actions.

Although there is as yet no supplementary content specifically written to help resolve this Exchange 2010 event, here are some recommended next steps to learn more about this alert:

• Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.
• Research your issue by using self-support options. From the navigation pane of the Exchange Server Solutions Center page, click Self Support Options to use the following and other self-help options:
  • Search the Microsoft Knowledge Base. For example, search the Knowledge Base for the Event Source and event ID you are getting, as well as any other key words in the text of the event message.
  • Search the Exchange 2010 Forum. You can also post a question there.
  • Search the Exchange Server Community Web site.
• Research your issue by using other resources. From the navigation pane at the Exchange Server Solutions Center page, click Key Resources to learn about other resources.
• Resolve your issue by using assisted support options. From the Exchange Server Solutions Center page, click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to reviewing your organization's guidelines first. If you do contact support, have the event ID information available. Also, if possible, be prepared to send your application and system logs to the support professional.

Details

Explanation

This Error event indicates that an anti-spam update could not be downloaded because of the error specified in the event description. This event occurs when anti-spam updates are not loaded.

This may be caused if either of the following conditions is true:

• There are Internet connectivity failures. Misconfigured domain name service (DNS) settings or firewall settings may prevent the downloading of anti-spam updates.
• There is an HTTP proxy failure or misconfiguration. An incorrect proxy server address or a proxy server rule may prevent the downloading of anti-spam updates.

User Action

To resolve this error, follow these steps:

• Verify Internet connectivity. Check to see if you can successfully access the Internet from the Windows server.

• Verify the correct HTTP proxy settings. Verify that your proxy server is not blocking access to the Windows Update site.

• Review the WindowsUpdate.log file for information that could indicate the cause of the problem. By default, WindowsUpdate.log is located in the C:\Windows directory on the Windows Server. If needed, you can configure the WindowsUpdate.log for extended logging by enabling verbose logging. To turn on verbose logging, add the following registry key with two values:

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Trace
  Value name: Flags
  Value type: REG_DWORD
  Value data: 00000007
  
  Value name: Level
  Value type: REG_DWORD
  Value data: 00000004
  

  Note   This registry key turns on an extended tracing to any attached debuggers.
  Caution   Une modification incorrecte du Registre peut être à l’origine de problèmes graves qui vous obligeront peut-être à réinstaller votre système d’exploitation. Il se peut que les problèmes résultant d’une modification incorrecte du Registre soient impossibles à résoudre. Avant de modifier le Registre, sauvegardez les données importantes.

For more information about anti-spam updates, see the following topics:

• Présentation des mises à jour du blocage du courrier indésirable
• Configurer les mises à jour automatiques de la fonction anti-spam

For More Information

Si ce n’est pas encore le cas, songez à exécuter les outils Exchange conçus pour vous aider à analyser et dépanner votre environnement Exchange. Ces outils peuvent vous aider à vérifier que votre configuration est conforme aux meilleures pratiques de Microsoft. Ils peuvent également vous aider à identifier et résoudre les problèmes de performance et à améliorer le flux de messages. Pour exécuter ces outils, allez dans le nœud Boîte à outils de la console de gestion Exchange. Pour en savoir plus sur ces outils, consultez la rubrique Gestion des outils de la boîte à outils.