Uninstall or repair Microsoft Dynamics CRM for Outlook

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Applies To: Dynamics CRM 2013

Note

If an uninstallation is not completed while you are logged on to the client computer as the user who originally installed the application, the offline database will remain attached to the instance of Microsoft SQL Server Express. After the uninstall is complete, you can manually detach the offline database.

When you uninstall CRM for Outlook, the program files are removed and the application is no longer available. Instead of uninstall, you can disable CRM for Outlook. To disable, start Microsoft Dynamics CRM 2013 Diagnostics. On the Advanced Troubleshooting tab, click Disable, and then click Save. Later, you can enable CRM for Outlook by following the same procedure.

Uninstall or Repair

To uninstall or repair CRM for Outlook, select from the following available options. Before you select an option, you must start Programs and Features in Control Panel.

Uninstall Microsoft Dynamics CRM for Outlook

  1. On the Uninstall or change a program page, click Microsoft Dynamics CRM 2013 for Microsoft Office Outlook, and then click Uninstall/Change. The Microsoft Dynamics CRM 2013 for Outlook Setup wizard starts.

  2. On the Choose the installation you want page, click Uninstall.

  3. When the wizard finishes, click Close.

Note

Uninstalling CRM for Outlook might require that you restart the computer.

Repair Microsoft Dynamics CRM for Outlook

  1. On the Uninstall or change a program page, click Microsoft Dynamics CRM 2013 for Microsoft Office Outlook, and then click Uninstall/Change. The Microsoft Dynamics CRM 2013 for Outlook Setup wizard starts.

  2. On the Choose the installation you want page, click Repair.

  3. When the wizard finishes, click Close.

Files not removed during a Microsoft Dynamics CRM for Outlook uninstall

The following files, although installed during Microsoft Dynamics CRM 2013 for Outlook Setup, are not removed when you uninstall CRM for Outlook.

  • *Program Files\Microsoft Dynamics CRM\Client\ConfigWizard\CrmForOutlookInstaller.exe

  • Windows\CrmClient.mif

*The default folder name is Program Files or Program Files (x86).

See Also

Uninstall, repair, and change Microsoft Dynamics CRM
Uninstall or repair a Microsoft Dynamics CRM Language Pack